Manager, Gift Operations

Teach For America

. Process wire, check, third-party, and credit card donations, ensuring accurate and timely entry into TFACT, Teach For America’s customized Salesforce instance .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $27 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing fundraising operations, ensuring accurate donation processing, and maintaining high revenue data quality. Proficient in utilizing Salesforce and other CRM tools to enhance donor engagement and support fundraising initiatives.

Highest-signal resume keywords

Salesforce ExperienceRevenue Data ManagementDonation ProcessingExcellent Communication SkillsOperations Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Donation ProcessingRevenue Data ManagementData Quality PracticesMicrosoft ExcelGoogle SheetsSalesforceCRM ToolsTax AcknowledgementEvent-Related Gifts ProcessingPortfolio Management

Soft Skills

Client-Service OrientationCollaborationAttention to DetailOrganizational SkillsDeadline Management

Tools & Technologies

SalesforceClassy Online Giving PlatformMicrosoft ExcelGoogle SheetsMicrosoft Word

Industry Keywords

Fundraising OperationsGift DocumentationTax ReceiptsFundOpsDevelopment Team

About the role

Key responsibilities & impact

Process wire, check, third-party, and credit card donations, ensuring accurate and timely entry into TFACT, Teach For America’s customized Salesforce instance
Manage a portfolio of fundraising teams and communicate about gift monitoring, gift documentation, revenue data quality, and tax acknowledgements
Provide flexible gift-processing capacity outside the assigned portfolio as needed
Ad hoc tax-acknowledge complex and/or event-related gifts
Ensure accurate and thoughtful tax receipts are sent after receipt of gifts
Respond to fundraiser and donor inquiries about specific tax receipts
Support updates to the Classy online giving platform
Support fundraising teams with donation experiences at events and revenue data quality
Contribute to strong revenue data quality practices across the Development team
Participate in the Annual Gift Report/Review process
Provide additional operations support to the FundOps team
Answer donor inquiries through donations@ and assist online donors managing donations and user profiles in Classy
Communicate GiftOps updates, policies, and data quality items to fundraising teams
Participate in GiftOps-related enterprise-wide trainings
Participate in Fundraising Operations, Development, and Revenue Accounting team meetings
Participate in discussions about team culture, core values, and diversity, equity, and inclusiveness
Engage in Elevate to drive performance and learning
Participate in organization-wide, D-Team, or FundOps special projects
Participate in Corps Member interviews with the Admissions Team

Requirements

What you’ll need

Bachelor’s degree required
3+ years prior relevant experience working in operations
Excellent verbal and written communication skills
Exceptional client-service orientation
Ability to build strong partnerships with client and partner teams
Proven ability to thrive in a deadline driven environment
Strong collaborative spirit and ability to work with others while driving projects independently
Ability to organize, prioritize, track, and manage workflow, goals, and resources
Exquisite attention to detail and organizational skills
Skilled in using logic and data to make decisions while performing tasks
Experience with Microsoft Excel, Microsoft Word and/or Google Sheets and Google Docs
Previous experience working with revenue data preferred
Previous experience with Salesforce or other CRM preferred

Benefits

Comp & perks

Flexible/remote home office work arrangement
Limited travel for team meetings
Most interactions conducted virtually