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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving account growth and retention through strategic planning and relationship management with enterprise customers. Proficient in leveraging data-driven insights and AI tools to enhance customer engagement and mitigate churn.
Highest-signal resume keywords
Account ManagementCustomer SuccessNegotiation SkillsProject ManagementData-Driven Business Cases
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SaaSCustomer Data PlatformsData ArchitecturePredictive AnalyticsPipeline ManagementContract ExecutionBusiness Case DevelopmentExpansion StrategyAccount IntelligenceForecasting
Soft Skills
Polished Communication SkillsCross-Functional CollaborationCredibility with Decision-MakersContinuous Learning CommitmentStakeholder Management
Tools & Technologies
AI-Enabled ToolsCustomer Health SignalsTealium
Industry Keywords
Digital MarketingTag ManagementCustomer Data InfrastructureData CloudsWestern U.S. Travel
About the role
Key responsibilities & impact- Own commercial strategy and account plans for a portfolio of enterprise customers
- Drive retention, expansion, and overall account growth
- Build and maintain expansion pipeline by identifying whitespace, business initiatives, and use cases
- Develop multi-threaded relationships with stakeholders, economic buyers, and executive decision-makers
- Lead renewal and expansion strategies through negotiation and contract execution
- Protect recurring revenue and grow customer investment in Tealium
- Build business cases and expansion proposals demonstrating measurable value and ROI
- Partner with Solutions Consulting, Professional Services, Support, Product, and Marketing
- Leverage product usage, customer health signals, account intelligence, and AI-enabled tools
- Mitigate churn and downsell risk and inform account strategy
- Maintain pipeline management and forecasting
- Expand Tealium’s strategic footprint through new products, capabilities, and use cases
Requirements
What you’ll need- 7+ years in customer-facing roles within SaaS, Customer Data Infrastructure, Customer Data Platforms (CDP), Tag Management, Data Clouds, or Digital Marketing ecosystems
- Experience in Solutions Consulting, Account Executive, Customer Success, or Technical Account Manager roles
- Ability to establish credibility with decision-makers and construct data-driven business cases
- Cross-functional collaboration experience aligning Sales, Operations, Legal, and Finance stakeholders
- Project and program management capability coordinating complex customer initiatives, dependencies, risks, timelines, and stakeholders
- Technical fluency in complex data architecture concepts
- Experience leveraging AI tools and predictive analytics
- Commitment to continuous learning in the martech landscape
- Strong negotiation capability and polished communication skills
- Ability to support customers across Western U.S. time zones
- Ability to travel throughout the Western U.S. as needed
- Candidates based in the Western U.S. strongly preferred
Benefits
Comp & perks- Annual bonus
- Stock options
- Medical, dental, vision, life, and disability insurance
- 401k plan with company matching contributions
- Flexible paid time off
- Extended paid parental leave
- 11 paid holidays annually
- Healium Be-Well break
- 15 hours of paid work time for volunteer activities and programs annually
- Remote-first working
- New hire stipends for home office equipment
- New hire equity grants
- Health and wellness programs
- Professional development opportunities, including over 6,000 on-demand courses
- Manager and leadership development programs