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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for hosting and domain services, with strong problem-solving abilities and exceptional communication skills in Greek and English. Capable of handling customer inquiries efficiently while collaborating with teams to enhance service quality.
Highest-signal resume keywords
Technical SupportLinux/Windows Operating SystemsPlesk, cPanel, WHMWordPress, JoomlaCustomer Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportLinux Operating SystemWindows Operating SystemHosting ServicesDomain NamesPleskCPanelWHMWordPressJoomla
Soft Skills
Customer SupportProblem-SolvingSelf-LeadershipCooperationTime Management
Industry Keywords
Infrastructure MonitoringCross-SellingUp-SellingCustomer FeedbackRemote Work
Tech Stack
Tools & technologiesJoomlaLinuxWordPress
About the role
Key responsibilities & impact- Provide technical support for hosting, domain, and related services through tickets, chat, and phone
- Support entry-level sales and billing requests
- Report bugs to developers
- Perform partial infrastructure monitoring
- Report issues to the Infrastructure Team and Manager
- Handle cross-selling and up-selling
- Consult customers on developing and improving their services
- Provide customer feedback to improve products, services, and customer satisfaction
- Periodically perform duties outside basic responsibilities to support the company’s main objectives and develop within the company
Requirements
What you’ll need- Professional and friendly customer support approach
- Accuracy and efficiency when responding to customer inquiries
- Willingness to resolve customer problems from basic to advanced complexity
- Knowledge of Linux/Windows operating systems
- Knowledge of hosting services and domain names
- Expertise with Plesk, cPanel, and WHM
- Familiarity with common CMS platforms such as WordPress and Joomla
- Problem-solving skills
- Self-leadership and ability to take initiative
- Cooperation skills and team spirit
- Exceptional written and verbal communication skills in Greek and English
- Excellent time management skills
- Ability to work fully remotely and in shifts
Benefits
Comp & perks- Fully remote work setup / freedom to work from home
- Working hours in shifts
- Diversity and inclusion commitment
- Opportunity to develop within the company