Customer Service Support, Swiss German Speaker

team.blue

. Build a relationship of trust with every customer, representing Swizzonic's values .

Posted 11/4/2026full-timeRemote • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on problem-solving and effective communication in both German and English. Capable of managing customer inquiries, utilizing digital tools, and collaborating with teams to enhance customer satisfaction.

Highest-signal resume keywords

Strong German Language SkillsCustomer Service ExperienceTechnical Support KnowledgeDigital Tools ProficiencyProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Knowledge Of DomainsDNSEmail ServicesWeb HostingWebsite Management

Soft Skills

Excellent CommunicationCustomer-Oriented MindsetOrganizational SkillsCollaborationLogical Approach

Tools & Technologies

Ticketing SystemsInternal Documentation

Certifications & Qualifications

Proof Of Eligibility To Work

Industry Keywords

Customer SupportHelpdeskTechnical Support

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Build a relationship of trust with every customer, representing Swizzonic's values
Provide first-level support for domains, DNS, email, hosting, dedicated and virtual servers, and website creation tools
Assist customers via phone, chat and tickets
Investigate issues, identify possible causes and find solutions using available resources
Explain procedures and solutions clearly
Understand customer needs and recommend suitable products or services when appropriate
Take responsibility for assigned tickets and customer inquiries
Organize and prioritize work according to customer needs, urgency and internal guidelines
Keep customers informed about case progress and next steps
Escalate unresolved first-level issues to Second Level Support with complete documentation
Collaborate with teammates and other departments
Share knowledge, solutions and experiences with the team
Follow agreed processes and contribute to internal documentation and knowledge base updates

Requirements

What you’ll need

Strong German language skills, preferably Swiss German, with excellent spoken and written communication
Professional English skills are required
Italian and French are a plus
Previous experience in customer service, technical support or helpdesk is preferred
Relevant studies, technical aptitude and a strong customer-oriented attitude are welcome for candidates without direct experience
Logical approach to solving problems and ability to use available resources to find answers independently
Confidence using digital tools, ticketing systems and internal documentation
Customer-oriented and commercial mindset, with ability to understand customer needs and recommend suitable solutions
Basic knowledge of domains, DNS, email services, web hosting and website management would be an advantage, but is not essential
Proof of eligibility to work in the country applied for
No relocation packages or visa sponsorship available

Benefits

Comp & perks

A stable position in a friendly and supportive working environment
Continuous learning and technical training to help you grow and stay up to date
Health insurance and other company benefits
Possibility to work fully remotely
Training provided for basic domains, DNS, email services, web hosting and website management