Customer Service Support – Swiss German Speaker

team.blue

. Build trusting relationships with customers while representing Swizzonic’s values .

Posted 11/4/2026full-timeRemote • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication in multiple languages. Proficient in managing customer inquiries and utilizing digital tools for ticketing and documentation.

Highest-signal resume keywords

Strong German Language SkillsCustomer Service ExperienceTechnical Support KnowledgeProblem-Solving SkillsDigital Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Knowledge Of DomainsDNS ManagementEmail ServicesWeb HostingWebsite Management

Soft Skills

Excellent CommunicationCustomer-Oriented AttitudeLogical Approach To Problem-Solving

Tools & Technologies

Ticketing SystemsInternal Documentation

Industry Keywords

Customer SupportHelpdeskTechnical Support

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Build trusting relationships with customers while representing Swizzonic’s values
Provide first-level support for domains, DNS, email, hosting, dedicated and virtual servers, and website creation tools
Assist customers by phone, chat and tickets
Investigate issues, identify causes and find solutions
Explain procedures and solutions clearly
Understand customer needs and recommend suitable products or services
Manage assigned tickets and customer inquiries through timely resolution and follow-up
Prioritize work according to customer needs, urgency and internal guidelines
Keep customers informed about case progress and next steps
Escalate unresolved issues to Second Level Support with complete documentation
Collaborate with teammates and other departments
Share knowledge and maintain internal documentation and the knowledge base

Requirements

What you’ll need

Strong German language skills, preferably Swiss German, with excellent spoken and written communication
Professional English skills required
Italian and French are a plus
Previous experience in customer service, technical support or helpdesk preferred
Relevant studies, technical aptitude and strong customer-oriented attitude welcomed in lieu of direct experience
Logical approach to problem-solving and ability to use available resources independently
Confidence using digital tools, ticketing systems and internal documentation
Customer-oriented and commercial mindset
Basic knowledge of domains, DNS, email services, web hosting and website management is advantageous but not essential
Right to work in the country of application
No relocation packages or visa sponsorship available
Fixed-term contract duration of 4 months

Benefits

Comp & perks

Training will be provided
Diversity & Inclusion commitment
ESG and sustainability initiatives
Opportunity to work independently and develop skills
Team knowledge sharing and collaboration