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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer focus and communication skills in both Dutch and English, effectively addressing customer inquiries and translating their needs into actionable product improvements. Collaborates with team members to enhance customer experience and solve challenges.
Highest-signal resume keywords
Customer FocusStrong Communication SkillsAffinity For ITWillingness To Work Flexible HoursDesire To Learn
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CollaborationProblem Solving
Tools & Technologies
Ticket SystemChat
About the role
Key responsibilities & impact- Handle customer questions through the ticket system, phone, and chat
- Explain how customers can best solve their issues
- Advise customers on products and features that match their needs
- Participate in team stand-up meetings and review previous-day results
- Collaborate with colleagues to solve customer challenges
- Act as a link with product specialists
- Translate customer needs into concrete product and process improvements
Requirements
What you’ll need- Strong desire to learn
- Affinity for IT
- Customer focus
- Strong communication skills in Dutch and English
- Willingness to work occasional evening or weekend shifts
- No prior technical knowledge required
Benefits
Comp & perks- Internal training and courses
- Career development support for the next step in your career
- Flexible scheduling in consultation with the team
- Option to work from home or at the office
- Opportunity to work part of the weekend on a regular basis