FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in DNS, domain management, and customer service, with strong written and verbal communication skills in both English and Portuguese. Proactively manages administrative processes and enhances internal procedures while maintaining a customer-focused approach.
Highest-signal resume keywords
DNS KnowledgeDomain ManagementCustomer Service ExperienceExcellent Written Communication SkillsProactive Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Domain RegistrationData VerificationDNS ConfigurationSSL KnowledgeAdministrative Support
Soft Skills
Excellent Communication SkillsAttention to DetailTeamwork SkillsCustomer-Focused ApproachMotivation to Build Relationships
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft Outlook
Industry Keywords
Domain TransferOwnership ChangeEntity ValidationAutomated ProcessesInternal Systems
Tech Stack
Tools & technologiesDNS
About the role
Key responsibilities & impact- Respond to questions and information requests related to domains and administrative processes
- Analyze and follow up on domain registration, transfer, renewal, ownership change, and data update processes
- Verify the data and documentation required for different processes
- Follow up on contact, registrant, and entity validation processes
- Analyze and handle issues related to DNS and domain configurations
- Identify and follow up on automated processes that have not been completed correctly
- Contact and follow up with registrars and external entities when necessary
- Record and follow up on actions carried out in internal systems
- Work with other teams on requests involving different areas
- Provide customers with information in writing and by telephone
- Follow requests through to resolution while keeping customers informed
- Contribute to improving internal procedures and documentation for the domains area
Requirements
What you’ll need- Knowledge of English
- Interest in administrative support, domains, and DNS
- Strong motivation to build positive customer relationships
- Excellent communication skills
- Knowledge of DNS, SSL, and domains
- Excellent ability to communicate and manage written and verbal information
- Experience in customer service or helpdesk support
- Customer-focused approach
- Excellent written communication skills in Portuguese, with clarity and strong expression
- Knowledge of Microsoft Word, Excel, and Outlook
- Passion for learning and personal and professional development
- Passion for customer service and helping others
- Teamwork skills
- Attention to detail
- Proactive approach to managing requests
Benefits
Comp & perks- International career and opportunities for growth and internal mobility
- Structured initial training from day one
- Ongoing training tailored to professional needs and development
- Health insurance after completion of the probationary period, with family benefits
- One day off on your birthday
- Social events and team-building activities
- Positive, collaborative, young, and dynamic work environment
- Stable and consistent career opportunities
- Professional growth and long-term security