Client Success Manager

Team Up - We Build Teams

. Manage the full client lifecycle following the initial sales handoff .

Posted 10/8/2026full-timeRemote • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Client Success and Account Management, with a strong focus on client retention, upselling, and cross-selling strategies. Proficient in managing multiple client accounts while maintaining accurate CRM records and fostering effective communication with international clients.

Highest-signal resume keywords

Client Success ManagementAccount Growth StrategiesCRM ProcessesStakeholder ManagementB2B Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Lifecycle ManagementContract ManagementUpsellingCross-SellingAccount Management

Soft Skills

Excellent Communication SkillsHighly OrganizedAttention to DetailProactive Problem SolvingSolutions-Focused

Tools & Technologies

CRM Software

Industry Keywords

B2B ServicesOutsourcingTalent SolutionsRecruitmentProfessional Services

About the role

Key responsibilities & impact

Manage the full client lifecycle following the initial sales handoff
Maintain proactive communication with international clients and address their needs
Gather client feedback and resolve operational issues or blockers
Prepare, review, and finalize client contracts and support onboarding
Coordinate interviews between clients and candidates
Collaborate with Sales, Recruitment, and Operations to deliver client requirements accurately and on time
Monitor client account health and identify account growth opportunities
Pursue upselling and cross-selling opportunities within existing accounts
Support contract renewals and maintain client retention
Maintain accurate CRM records for client information, communications, account status, and sales pipeline
Manage multiple client accounts, interview schedules, and documentation

Requirements

What you’ll need

2–3 years of experience in Client Success, Account Management, Customer Success, or Customer Retention
Experience in B2B services, preferably outsourcing, talent solutions, recruitment, or professional services
Experience working with international clients, preferably across the EU, UK, and/or US
Proven experience with account growth, upselling, cross-selling, or contract renewals
Excellent written and verbal English communication skills
Strong client relationship and stakeholder management skills
Highly organized and able to manage multiple accounts and priorities simultaneously
Strong attention to detail and ability to manage contracts and documentation
Good understanding of CRM processes and strong CRM discipline
Proactive, solutions-focused, and comfortable working cross-functionally

Benefits

Comp & perks

Remote work arrangement