Freight Audit & Billing Manager

Team Up - We Build Teams

. Audit all incoming carrier invoices, including FedEx, UPS, DHL Express, PostNL, and Deutsche Post .

Posted 9/30/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing processes, freight audit, and revenue operations, with a strong focus on automation and data analysis. Proven ability to manage disputes and collaborate with software developers to enhance billing systems.

Highest-signal resume keywords

Billing Process OwnershipFreight Audit ExperienceStrong Excel/Google Sheets SkillsDispute ResolutionAutomation of Billing Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingFreight AuditRevenue OperationsData ReconciliationInvoice AnalysisCSV ExportsRequirements DocumentationProcess ImprovementAttention to DetailMentoring

Soft Skills

CommunicationPersistenceStructured ApproachProblem-SolvingTeam Leadership

Industry Keywords

Carrier BillingFreight ForwarderE-commerceLogisticsShared Service Center

About the role

Key responsibilities & impact

Audit all incoming carrier invoices, including FedEx, UPS, DHL Express, PostNL, and Deutsche Post
Review invoices for surcharges, dimensional weight corrections, address corrections, duty and tax back-charges, and other incorrect charges
Identify and dispute unjustified carrier charges and follow up until resolution
Track disputed charges and ensure agreed credits are received
Ensure legitimate carrier charges are re-billed to the correct customer
Monitor and drive collection of open billing items
Own customer-side billing, including shipment and service invoicing, credits, refunds, dunning, and collection of unpaid balances
Communicate with carrier billing and account teams
Prepare analyses for carrier rate negotiations with the Managing Director
Define requirements and priorities for the internal billing module
Work with software developers on billing requirements, specifications, testing, and rollout
Support automation of invoice import, audit rules, and customer re-billing
Functionally lead the part-time Billing Specialist
Document all billing processes
Prepare monthly reports for the Managing Director
Identify opportunities to replace manual checks and spreadsheets with automated billing processes

Requirements

What you’ll need

4+ years of experience in billing, freight audit, revenue operations, finance operations, or carrier/forwarder back-office roles
Experience ideally within a carrier such as DHL, UPS, FedEx, or TNT; freight forwarder; e-commerce/logistics company; telecom; or shared service center
Proven experience owning a process end to end, including building, fixing, or documenting billing or reconciliation processes
Confident disputing charges with large organizations and following up persistently until resolution
Strong Excel/Google Sheets skills and experience working with large invoice data files, CSV exports, and reconciliations
Experience writing requirements for or working closely with software developers, or a strong affinity for systems and automation
Fluent written and spoken English
Structured, numbers-driven approach with high attention to detail
Ability to identify small discrepancies and incorrect charges accurately
First experience guiding or mentoring a junior colleague, or the maturity and ambition to do so

Benefits

Comp & perks

Remote work arrangement