Bilingual Sales and Customer Service Representative

Teamficient

. Handle inbound calls from prospective students and explain package options, pricing, and inclusions .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-Level💰 $600 - $800 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and sales capabilities, with fluency in both English and Spanish for effective communication. Proficient in scheduling management, objection handling, and maintaining accurate records while meeting sales targets.

Highest-signal resume keywords

Customer Service ExperienceSales Conversion SkillsBilingual CommunicationScheduling ManagementObjection Handling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Target AchievementCall LoggingBasic BookkeepingDocument TrackingScheduling Coordination

Soft Skills

Active ListeningPersuasive CommunicationOrganizational SkillsProblem ResolutionAdaptability

Tools & Technologies

QuickBooksScheduling Software

Industry Keywords

TelesalesCall Center ExperienceDriving SchoolEducation ServicesInbound Calls

About the role

Key responsibilities & impact

Handle inbound calls from prospective students and explain package options, pricing, and inclusions
Make outbound follow-up calls to leads and past inquiries who have not enrolled
Convert students who completed the Driver's Ed classroom portion into scheduled, paid driving lessons
Handle objections related to price, scheduling, and hesitation
Present pricing and package benefits in English or Spanish
Send progress reports to parents and upsell additional lessons or packages
Coordinate lesson scheduling across a limited vehicle fleet and instructors with varying availability
Follow up on missing or incomplete required documents
Keep scheduling records accurate and minimize conflicts or gaps
Respond to questions about scheduling, policies, and procedures
Resolve concerns and complaints professionally
Log every call, lead, and follow-up outcome
Assist with basic bookkeeping using QuickBooks as needed

Requirements

What you’ll need

2+ years in customer service and/or sales, ideally with phone-based experience
Demonstrated comfort with a steady volume of inbound and outbound calls
Track record of meeting sales or conversion targets, not just service metrics
Comfortable managing scheduling and administrative follow-up alongside sales calls
Fluent in both English and Spanish — spoken and written
C1–C2 English proficiency required (mandatory)
Able to switch fluidly between English and Spanish mid-call depending on the customer
Comfortable pitching, explaining pricing, and closing in either language
Strong phone presence: clear, confident, and persuasive on calls
Active listening and objection-handling under real sales pressure
Highly organized and able to juggle sales follow-up, scheduling, and document tracking
Comfortable working without a dedicated CRM and adaptable to a new system
Dedicated, quiet workspace suited for phone-based work
Reliable high-speed internet and a professional headset
Availability during business hours for inbound and outbound calling
Meet enrollment/sales targets and call activity benchmarks
Maintain accurate records for every call, lead, scheduled lesson, and outstanding document
Basic QuickBooks familiarity is a plus
Previous call-center, telesales, or driving-school/education-services experience preferred
Experience with scheduling software or systems preferred