Teamficient

Technical Writer

• Define content/documentation standards and a repeatable development workflow
• Convert source material into structured modules, lessons, objectives, and assessments for course content
• Create step-by-step SOPs with roles, systems, inputs/outputs, and escalation points
• Use AI to accelerate drafting while maintaining human review and quality control
• Identify processes that benefit from video walkthroughs and recommend a production workflow
• Develop reusable templates and prompts
• Establish review, versioning, and update procedures
• Execute the full project scope independently, with IT touchpoints and management check-ins as needed
• Submit an RFQ with the proposed approach, timeline, hours, and cost

Instructional Designer, Technical Writer – Project Based

QA Automation Engineer

• Review current employee and HR data sources to identify duplication, inconsistency, and gaps
• Define a standardized employee master-data structure and required fields
• Aggregate and reconcile historical leave records from Time Clock Wizard, spreadsheets, and chat history into a verified master baseline
• Design and automate a future-state leave request, approval, and balance-tracking workflow using Google Forms/Workspace or a stronger proposed alternative
• Establish ownership, validation rules, role-based access permissions, and audit trails
• Document processes for ongoing maintenance and potential replication across additional country branches
• Execute the full fixed-scope project independently, with IT touchpoints and management check-ins as needed
• Submit an RFQ with the proposed approach, timeline, hours, and cost

HR Data & Automation Engineer – Project Based

Data Engineer

• Integrate and consolidate data across multiple account and data sources into a unified reporting engine
• Gather requirements and build dashboards for account-level and internal/management reporting
• Validate KPI calculations against source data
• Build exception and error handling for bad data
• Automate data refreshes, recurring report production, and delivery scheduling
• Generate AI-assisted summaries and management insights where appropriate
• Document data sources, refresh logic, dependencies, and maintenance procedures
• Own execution of the fixed-scope, two-project engagement end to end
• Propose the approach, timeline, estimated hours, and cost through an RFQ

AI Engineer – Data & Reporting Automation

LLM Engineer

• Design dynamic, non-scripted conversation flows for outbound sales/follow-up calls and a support/sales chatbot
• Implement intent handling, objection handling, and human escalation logic
• Build chatbot knowledge-base structures and content-update processes
• Transcribe and evaluate existing Zoom Phone/AWS calls
• Score tone, sentiment, professionalism, and compliance against defined QA criteria
• Integrate call/chat outcomes, transcripts, and summaries with GoHighLevel and/or CRM systems
• Design for future portability across 8x8, Vonage, RingCentral, and Ooma
• Support future client-facing deployment
• Maintain restricted access and data-protection standards for customer call data
• Own execution end to end within a solo, fixed-scope engagement
• Participate in IT touchpoints and management check-ins as needed to review progress

AI Engineer – Conversational, Voice & Call Intelligence

Administrative Assistant

• Manage inbound emails, calls, client text messages, and inquiries in English and Spanish
• Set up and operate dedicated Zoom Phone VoIP lines
• Communicate with diverse client groups using customized pricing structures and regional rates
• Coordinate client appointments, follow-ups, and calendar schedules using Google Calendar and integrated web platforms
• Set up daily workflows and maintain organized records in web-backed operational tools
• Collaborate with technical leads to implement intake and workflow automations
• Provide executive personal scheduling support, including flight bookings, medical appointments, and family extracurricular itineraries
• Manage social media tasks and professional networking support, including LinkedIn profile updates and client engagement
• Serve as the primary point of contact across calls, messages, and emails
• Support the founder of an expanding physical therapy practice based in Colorado

Bilingual Executive, Administrative Assistant

Marketing Operations

• Review current domain/sending infrastructure and SPF, DKIM, and DMARC authentication
• Develop and manage a domain/email warming plan
• Build campaign and automation workflows integrated with CRM lead stages
• Develop AI-assisted segmentation, messaging, and personalization
• Monitor deliverability, engagement, and spam indicators
• Continuously optimize email marketing performance
• Own execution end to end as a solo, fixed-scope engagement
• Coordinate with IT through touchpoints and management through progress check-ins as needed
• Submit an RFQ with the proposed approach, timeline, hours, and cost

Email Marketing Specialist/Marketing Automation Specialist

Customer Support

• Handle inbound calls from prospective students and explain package options, pricing, and inclusions
• Make outbound follow-up calls to leads and past inquiries who have not enrolled
• Convert students who completed the Driver's Ed classroom portion into scheduled, paid driving lessons
• Handle objections related to price, scheduling, and hesitation
• Present pricing and package benefits in English or Spanish
• Send progress reports to parents and upsell additional lessons or packages
• Coordinate lesson scheduling across a limited vehicle fleet and instructors with varying availability
• Follow up on missing or incomplete required documents
• Keep scheduling records accurate and minimize conflicts or gaps
• Respond to questions about scheduling, policies, and procedures
• Resolve concerns and complaints professionally
• Log every call, lead, and follow-up outcome
• Assist with basic bookkeeping using QuickBooks as needed

Bilingual Sales and Customer Service Representative

Salesforce Administrator

• Manage inbound leads and maintain accurate Lead, Account, Contact, and Opportunity records
• Update sales activities, opportunity stages, and customer interactions
• Maintain CRM data accuracy and resolve duplicate records
• Schedule meetings, demos, and client appointments
• Manage email inboxes, calendars, and follow-up activities
• Log calls, emails, notes, and tasks in Salesforce
• Generate Salesforce reports and monitor the sales pipeline
• Assist with sales forecasting and CRM data maintenance
• Collaborate with team members to support daily sales operations

Salesforce Administrator – Sales Support, Salesforce Sales Cloud

Frontend Engineer

• Maintain and improve TeamFicient's website
• Fix Find My Match so results reflect real-time Ready-to-Hire availability
• Produce and stage three design proposals for the High Level Roles page redesign
• Build a new Internal Services page according to the approved scope
• Perform website health checks and resolve technical issues
• Monitor and improve technical and on-page SEO
• Maintain separation between staging and production environments
• Execute the fixed-scope project independently from end to end
• Coordinate with IT agents and management through progress touchpoints and check-ins as needed
• Submit an RFQ with the proposed approach, timeline, hours, and cost

Web Developer, Project Based

Email Marketing Manager

• Manage and execute domain and email warm-up strategies to establish and maintain strong sender reputation
• Configure and monitor SPF, DKIM, and DMARC email authentication
• Manage high-volume email sending while maintaining deliverability and sender reputation
• Monitor bounce rates, spam complaints, engagement, deliverability, and other key email metrics
• Troubleshoot deliverability, authentication, CRM, and campaign-related issues independently
• Set up and manage GoHighLevel email campaigns, workflows, automations, and sequences
• Integrate and maintain CRM data for accurate contact management, segmentation, and campaign targeting
• Manage email lists, segmentation, suppression lists, and engagement-based targeting
• Test and optimize subject lines, content, sending schedules, and audience segments
• Provide performance reporting and recommendations to improve campaign results