Social Media Specialist, Community Support

Teamficient

. Plan, schedule, and execute a consistent weekly social media content calendar aligned with brand campaigns, product launches, and ocean conservation awareness days .

Posted 10/19/2026full-timeRemote • United StatesJuniorMid-Level💰 $1,000 - $1,200 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing social media channels and producing engaging short-form video content while effectively communicating complex scientific concepts. Strong ability to analyze channel performance and collaborate with partners to enhance brand visibility and customer engagement.

Highest-signal resume keywords

Social Media ManagementShort-Form Video EditingCustomer Support ExperienceVisual StorytellingOcean Conservation Passion

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Social Media Content PlanningVideo Content ProductionAnalytics MonitoringEcommerce SupportCustomer Inquiry Resolution

Soft Skills

Exceptional Communication SkillsEmpathetic Problem SolvingSelf-Starter Initiative

Tools & Technologies

CapCutCanvaAdobe ExpressPremiere ProLaterSprout SocialBufferGorgiasZendeskShopify

Industry Keywords

DTC EcommerceEco-LifestyleOcean ConservationSustainable LivingOutdoor Activities

About the role

Key responsibilities & impact

Plan, schedule, and execute a consistent weekly social media content calendar aligned with brand campaigns, product launches, and ocean conservation awareness days
Produce native, high-converting short-form video content for TikTok, Instagram Reels, and YouTube Shorts
Highlight product benefits, reef-safer science, dive trip packing, and eco-tips
Collaborate with brand ambassadors, influencers, and non-profit partners to amplify user-generated content and joint ocean advocacy campaigns
Monitor channel analytics, including engagement, reach, and click-through rates, and present actionable insights
Manage day-to-day social channels including Instagram, TikTok, Facebook, and YouTube
Respond promptly to comments, direct messages, tags, and reviews
Answer customer inquiries about product application, shipping, order support, and ingredient transparency
Participate in relevant ocean conservation, diving, and eco-lifestyle conversations
Escalate complex customer service issues to internal support and e-commerce teams
Educate followers on reef-safer products versus traditional chemical sunscreens
Assist with brand giveaways, ambassador challenges, and trade show/event coverage

Requirements

What you’ll need

2+ years of hands-on experience managing organic social media channels and/or digital customer support for a DTC ecommerce or eco-lifestyle brand
Proficiency with short-form video editing tools (CapCut, Canva, Adobe Express, or Premiere Pro)
Strong eye for visual storytelling
Exceptional written and verbal communication skills
Ability to convey complex science, including mineral vs. chemical UV filters, in clear, friendly terms
Empathetic, solution-oriented approach to resolving customer concerns in public and private message channels
Experience with social media management software such as Later, Sprout Social, or Buffer
Experience with ecommerce helpdesk tools such as Gorgias, Zendesk, or Shopify
Deep passion for ocean conservation, outdoor/water activities, or sustainable living
Self-starter with high initiative, capable of working independently in a remote environment while keeping teams aligned

Benefits

Comp & perks

Generous employee discounts on products
Flexible/remote work schedule
Opportunity to contribute directly to ocean conservation initiatives and partner programs
Competitive base salary commensurate with experience