Business Support Specialist

Teamified

. Coordinate and prepare new buyer’s advocate client documentation and follow up on compliance documents.

Posted 9/21/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while managing client documentation, onboarding processes, and office administration. Proficient in CRM systems and Microsoft Office Suite, with a proactive approach to problem-solving and multitasking.

Highest-signal resume keywords

Business Support ExperienceOffice ManagementCRM Proficiency (Insightly)Organizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Documentation ManagementFile ManagementCompliance ChecksData TrackingEvent CoordinationInvoice ProcessingPolicy ImplementationTraining OrganizationClient Feedback ManagementSales Data Monitoring

Soft Skills

Attention to DetailInterpersonal SkillsProblem-Solving MindsetProactive ApproachAbility to Manage Multiple Priorities

Tools & Technologies

Microsoft Office SuiteInsightlyGoogle Review ManagementEDM MailoutsSocial Media Management

Certifications & Qualifications

BLAAgent’s Rep

Industry Keywords

Client Gifting InitiativesOnboarding ProcessesPublic Holiday ManagementEmployee Files PreparationIT Systems Management

About the role

Key responsibilities & impact

Coordinate and prepare new buyer’s advocate client documentation and follow up on compliance documents.
Complete engagement agreements, invoices, and file management to completion.
Obtain post-purchase/service feedback from all clients.
Manage client gifting initiatives and Google review management.
Manage onboarding and induction processes for new hires.
Maintain leave calendars and public holiday/out-of-office schedules.
Prepare employee files, including compliance checks (BLA, Agent’s Rep).
Implement and roll out office policies and procedures.
Organize training, wellness, and development programs.
Oversee IT systems, laptops, desktops, and phones.
Order stationery and office supplies.
Prepare written administration instructions and procedures.
Coordinate and organize client events.
Handle incoming calls via the office number and WhatsApp.
Update Insightly, leads lists, and budget spreadsheets.
Prepare stock lists, leads lists, and EDM mailouts for Monday meetings.
Monitor and report on policy efficiency and productivity.
Track sales and leads data, lost business, opportunities, and feedback.
Create and close client files.
Prepare weekly EDMs and filter them to the team.
Update social media teams with client briefs and new clients.
Update property reports and CMAs.
Manage Buxton Geelong leads, conversions, invoices, payments, and reporting.
Handle general administrative overflow tasks.
Meet stated KPIs for documentation accuracy, feedback, onboarding, compliance, IT resolution, events, calls, reporting, EDMs, property reports, and invoice processing.

Requirements

What you’ll need

Proven experience in business support, office management, or administrative roles.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Proficiency in CRM systems (e.g., Insightly) and Microsoft Office Suite.
Ability to manage multiple priorities and meet deadlines.
A proactive, problem-solving mindset with the ability to work independently.

Benefits

Comp & perks

Flexibility in work hours and location, with a focus on managing energy rather than time.
Access to online learning platforms and a budget for professional development
A collaborative, no-silos environment, encouraging learning and growth across teams
A dynamic social culture with team lunches, social events, and opportunities for creative input
13th Month Salary