Teamified

Support Engineer

• Provide Level 2 technical support for escalated help desk tickets and client calls, ensuring timely resolution and accurate documentation.
• Diagnose, troubleshoot, and resolve issues related to Active Directory, Hosted Exchange, Microsoft 365, and networking.
• Administer Microsoft 365 environments, including user management, security policies, email configurations, and access controls.
• Support and maintain AD environments, including user accounts, group policies, permissions, and directory services.
• Manage calls and tickets efficiently using the help desk system, updating status and communicating progress clearly.
• Assist with security administration, including MFA, conditional access, email security, and basic incident response.
• Work in a Microsoft Teams environment to communicate with team members and clients.
• Provide customer-facing support, communicating complex technical concepts clearly to clients.
• Escalate complex issues to Level 3 engineers when required and assist with implementation of solutions.
• Document resolutions, procedures, and system changes clearly and accurately.

IT Support Engineer – Microsoft 365

Full-stack Engineer

• Own the architecture and technical direction for core platform domains used by both squads
• Spend 60–80% of time hands-on designing, coding, reviewing, pairing, and debugging in Laravel, Next.js, and cloud environments
• Lead technical discovery and delivery of high-impact initiatives crossing team boundaries or requiring significant architectural change
• Define, document, and promote architectural principles, coding standards, and scalable, resilient, observable system patterns
• Champion shift-left testing, CI/CD improvements, production observability, test design, and validation
• Mentor senior and mid-level engineers through design reviews, pairing, and feedback
• Evaluate and prototype emerging technologies such as Vertex AI, GenAI workflows, and data pipelines
• Represent engineering considerations in roadmap planning, estimation, and trade-off decisions
• Work across both product squads on cross-cutting systems and difficult technical problems
• Partner with Engineering Leadership on long-term architecture and Tech Leads on execution and engineering practices
• Lead test strategy and validation; own test coverage, pipeline health, and regression control
• Drive scalability, stability, technical alignment, engineering quality, AI readiness, and multi-cloud platform capabilities

Principal Full Stack Engineer

Security Engineer

• Assist in cyber security risk assessments, audits, and uplift activities
• Support documentation development, including policies, procedures, and risk registers
• Contribute to client reports and presentations
• Conduct control assessments and evidence reviews
• Track remediation actions and support implementation activities
• Maintain awareness of emerging cyber threats and regulatory changes
• Work closely with internal team members and client stakeholders
• Participate in workshops and client meetings

Cyber Security Consultant – GRC

Financial Planning and Analysis

• Own day-to-day finance operations, including payables, receivables, reconciliations, payroll administration, office finance administration and compliance preparation
• Prepare and submit progress claims and invoices to volume builders and service customers
• Manage debtor follow-up, weekly ageing reports, overdue-account escalations and recurring maintenance billing
• Maintain and update a 13-week rolling cash flow forecast
• Reconcile simPRO job costs to Xero and identify unbilled jobs, unclaimed variations, uncharged materials and warranty costs
• Report gross profit by builder, job type, division and technician, and flag below-target margins
• Support pricing decisions with margin data
• Process supplier invoices in Xero, prepare payment runs for onshore approval and reconcile supplier statements
• Pursue rebates, warranty claims and early-payment discounts; maintain supplier bank-detail controls
• Complete bank, credit-card and intercompany reconciliations across business entities
• Deliver month-end close, including accruals, prepayments and balance-sheet reconciliations
• Produce monthly management packs covering P&L, budget versus actual, WIP, cash position and profit commentary
• Support payroll in Employment Hero and prepare BAS, GST and PAYG workings for external-accountant review
• Maintain finance SOPs and audit-ready documentation
• Build KPI dashboards, financial models, budgets, forecasts and scenario analyses
• Conduct cost-control reviews and respond to ad hoc finance queries
• Administer new starters in Xero and map employees in simPRO for job costing
• Prepare weekly domestic-hours reports and reconcile fleet-card transactions with vehicle-tracker data
• Route invoices, reimbursements and receipts; record scrap-metal sales; track invoices and contract renewals
• Provide recurring financial advice to the General Manager and owners before major decisions

Finance Manager – Xero, Simpro

Customer Support

• Coordinate and prepare new buyer’s advocate client documentation and follow up on compliance documents.
• Complete engagement agreements, invoices, and file management to completion.
• Obtain post-purchase/service feedback from all clients.
• Manage client gifting initiatives and Google review management.
• Manage onboarding and induction processes for new hires.
• Maintain leave calendars and public holiday/out-of-office schedules.
• Prepare employee files, including compliance checks (BLA, Agent’s Rep).
• Implement and roll out office policies and procedures.
• Organize training, wellness, and development programs.
• Oversee IT systems, laptops, desktops, and phones.
• Order stationery and office supplies.
• Prepare written administration instructions and procedures.
• Coordinate and organize client events.
• Handle incoming calls via the office number and WhatsApp.
• Update Insightly, leads lists, and budget spreadsheets.
• Prepare stock lists, leads lists, and EDM mailouts for Monday meetings.
• Monitor and report on policy efficiency and productivity.
• Track sales and leads data, lost business, opportunities, and feedback.
• Create and close client files.
• Prepare weekly EDMs and filter them to the team.
• Update social media teams with client briefs and new clients.
• Update property reports and CMAs.
• Manage Buxton Geelong leads, conversions, invoices, payments, and reporting.
• Handle general administrative overflow tasks.
• Meet stated KPIs for documentation accuracy, feedback, onboarding, compliance, IT resolution, events, calls, reporting, EDMs, property reports, and invoice processing.

Business Support Specialist

Security Operations

• Implement and verify technical controls across the cardholder data environment, including access management, secure configuration, logging and monitoring, vulnerability management, encryption and key management, and secure development practices.
• Implement PCI DSS v4.0.1 logging and monitoring requirements, including centralised audit-log collection, log protection, retention, automated log review, time synchronisation, critical-file change detection, and failure alerting.
• Work alongside the client's DevOps engineer on rollout of Wazuh, owning compliance outcomes, required log-source coverage, detection and correlation rules, file-integrity monitoring, retention, validation, and evidence.
• Define the alert triage and response routine for the client team.
• Complete SAQ D for Service Providers and assemble supporting evidence.
• Maintain network and cardholder dataflow diagrams, scoping and segmentation documentation, policies, and operating procedures.
• Engage and manage an Approved Scanning Vendor for quarterly external vulnerability scanning and drive remediation to passing scans.
• Scope and coordinate penetration testing with a qualified independent provider; manage remediation and retesting.
• Maintain third-party service-provider due diligence, including partner AOC collection and shared-responsibility documentation.
• Own the delivery plan, schedule, dependencies, risk log, and weekly leadership reporting.
• Strengthen change-management practices so changes are raised, approved, tested, and evidenced consistently.
• Document repeatable operational routines for the client team after the engagement ends.
• Run the annual PCI DSS compliance cycle to completion during a three-month contract and prepare the Attestation of Compliance for executive sign-off.

Security Operations Engineer – PCI DSS

• Implement and verify technical controls across the cardholder data environment, including access management, secure configuration, logging and monitoring, vulnerability management, encryption and key management, and secure development practices.
• Deliver PCI DSS v4.0.1 logging and monitoring requirements, including centralised audit-log collection, log protection, retention, automated review, time synchronisation, critical-file change detection, and failure alerting.
• Work with the DevOps engineer on Wazuh rollout, owning compliance outcomes such as log-source coverage, detection and correlation rules, file-integrity monitoring, retention, validation, and evidence.
• Define the alert triage and response routine for daily client-team operations.
• Complete SAQ D for Service Providers and assemble supporting evidence.
• Maintain network and cardholder dataflow diagrams, scoping and segmentation documentation, policies, and operating procedures.
• Engage and manage an Approved Scanning Vendor for quarterly external vulnerability scanning and drive remediation.
• Scope and coordinate penetration testing with a qualified independent provider; manage remediation and retesting.
• Maintain third-party service-provider due diligence, including partner AOC collection and shared-responsibility documentation.
• Own the delivery plan, schedule, dependencies, risk log, and weekly leadership reporting.
• Strengthen change management so changes are raised, approved, tested, and evidenced consistently.
• Document repeatable operational routines for the client team after the engagement ends.