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Level III Technician
TeamLogic IT. Provide advanced technical support for servers, networks, and software applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing advanced technical support for servers, networks, and software applications, with a strong focus on client relationship management and compliance with cybersecurity requirements. Proven ability to lead IT projects, mentor technicians, and implement effective network solutions.
Highest-signal resume keywords
Advanced Technical SupportNetwork Solutions DesignIT Project ManagementCybersecurity ComplianceClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows ServerLinux ServerNetworking ProtocolsVirtualization TechnologiesCloud PlatformsMonitoring ToolsRMM ToolsTicketing SystemsDocumentation StandardsSystem Maintenance
Soft Skills
Excellent Communication SkillsClient Needs AssessmentMentoringProblem-SolvingAdaptability
Tools & Technologies
SolarWindsAuvikNinjaRMMAutotask PSAServiceNowZendeskHuduIT GlueSharePointVMware
Certifications & Qualifications
CompTIA Network+CompTIA Security+Microsoft Azure AdministratorCCNA
Industry Keywords
MSP ExperienceData PrivacyCybersecurity Best PracticesSystem MigrationsNetwork Installations
Tech Stack
Tools & technologiesAWSAzureCloudCyber SecurityFirewallsLinuxServiceNowVMware
About the role
Key responsibilities & impact- Provide advanced technical support for servers, networks, and software applications
- Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians
- Design, implement, and manage network solutions for client performance and security
- Monitor network performance and take proactive measures
- Perform system maintenance and upgrades, including patch management, backup and recovery, and system monitoring
- Maintain secure, current, and compliant client systems
- Maintain strong client relationships through professional and timely support
- Understand client needs and recommend technology solutions
- Lead and manage IT projects including system migrations, network installations, and software deployments
- Coordinate with internal teams and external vendors for successful project delivery
- Create and maintain documentation including network diagrams, system configurations, and troubleshooting procedures
- Mentor Level 1 and Level 2 technicians and conduct training sessions
- Ensure client systems comply with data privacy and cybersecurity requirements
- Perform audits and assessments to identify and address vulnerabilities
- Provide on-call support for critical issues, including after-hours and weekend emergencies
- Respond to emergencies to minimize downtime and data loss
Requirements
What you’ll need- Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role
- MSP experience preferred
- Bachelor's degree in IT, Computer Science, or a related field is preferred
- Certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA are a plus
- Proficiency in Windows and Linux server environments
- Experience with virtualization technologies including VMware and Hyper-V
- Experience with cloud platforms including Azure and AWS
- Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices
- Experience with monitoring tools such as SolarWinds, Auvik, or similar
- Hands-on experience with RMM tools like NinjaRMM
- Experience with ticketing systems such as Autotask PSA, ServiceNow, or Zendesk
- Proficiency with documentation tools like Hudu, IT Glue, or SharePoint
- Experience with structured IT documentation and process standardization
- Proven experience managing IT projects from inception to completion
- Excellent verbal and written communication skills
- Ability to explain technical concepts to non-technical clients
- Ability to work in a fast-paced, evolving technology environment
- Ability to work both onsite and remotely, depending on client needs
- Occasional travel to client locations
- Valid driver's license
- Flexibility to work evenings and weekends as needed
- Legally authorized to work in the US
Benefits
Comp & perks- Flexible schedule
- Opportunity for advancement
- Training & development
- Bonus based on performance
- Competitive salary
- Paid time off
- Profit sharing
- Flexible work from home options
- Flexible Scheduling
- Competitive Compensation
- Career Advancement Opportunities
- People First Culture