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MSP Level 3 Technician
TeamLogic IT. Provide advanced support for servers, networks, cloud platforms, and applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and securing cloud platforms, particularly Azure and Microsoft 365, while executing complex migrations and providing advanced IT support. Proficient in network design, administration, and troubleshooting, with a strong focus on automation and AI tool integration.
Highest-signal resume keywords
Azure Administration (AZ-104)Microsoft 365 Administration (MS-102)PowerShell ScriptingActive Directory ManagementNetwork Security Best Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows Server AdministrationLinux Environment ManagementVirtualization (VMware, Hyper-V)NPS or Cloud RADIUS Deployment802.1X ConfigurationMicrosoft 365 Tenant AdministrationIntune DeploymentVPN AuthenticationMonitoring Tools (SolarWinds, Auvik)AI Tool Integration
Soft Skills
Excellent Verbal CommunicationStrong Analytical SkillsMentoring and TrainingProject ManagementClient Relationship Management
Tools & Technologies
Microsoft 365AzureFortiGateSonicWallMerakiActive Directory Certificate ServicesDefenderPurviewNinjaRMMServiceNow
Certifications & Qualifications
CompTIA Network+CompTIA Security+Azure Administrator (AZ-104)Microsoft 365 Administrator (MS-102)Identity and Access Administrator (SC-300)CCNA
Industry Keywords
IT SupportManaged Service Provider (MSP)Cloud PlatformsHybrid EnvironmentsCybersecurityAI GovernanceDocumentation StandardizationClient EnvironmentsOn-Premises InfrastructureMigration Planning
Tech Stack
Tools & technologiesAWSAzureCloudCyber SecurityDNSFirewallsLinuxServiceNowVMware
About the role
Key responsibilities & impact- Provide advanced support for servers, networks, cloud platforms, and applications
- Resolve complex issues escalated from Level 1 and Level 2 technicians
- Plan and execute migrations from on-premises infrastructure to Azure, Microsoft 365, and hybrid environments
- Build migration plans, rollback procedures, and cutover schedules that minimize downtime
- Administer and secure Active Directory, Group Policy, DNS, and DHCP
- Manage Entra ID, hybrid synchronization, Conditional Access, multifactor authentication, single sign-on, and privileged access
- Design, deploy, and maintain RADIUS using NPS or cloud RADIUS
- Configure 802.1X for wired and wireless networks and VPN authentication integrated with FortiGate, SonicWall, and Meraki
- Manage supporting certificate infrastructure through Active Directory Certificate Services
- Manage Microsoft 365 tenants, including Exchange Online, SharePoint, OneDrive, Teams, and licensing
- Deploy Intune for device enrollment, compliance, and app deployment
- Configure Defender, Purview data loss prevention, and sensitivity labels
- Deploy and manage Azure virtual machines, virtual networks, storage, backup, and site-to-site VPN
- Monitor cost, performance, and security across client subscriptions
- Prepare client environments for Microsoft 365 Copilot by reviewing permissions, oversharing risks, and sensitivity labels
- Support AI tool adoption and help clients set AI acceptable use policies
- Use AI-assisted tools and PowerShell to automate tasks and speed up troubleshooting
- Design and manage secure, high-performing networks
- Perform patching, backup and recovery, and system monitoring
- Lead migrations, network installations, identity modernization, and software deployments
- Coordinate with internal teams and vendors to deliver on time and within scope
- Maintain network diagrams, directory structure, RADIUS configurations, migration runbooks, and troubleshooting procedures
- Mentor Level 1 and Level 2 technicians and lead training on Microsoft 365, Azure, identity, and AI tools
- Perform audits and Microsoft Secure Score reviews
- Provide on-call support for critical issues, including after-hours and weekend coverage
- Deliver IT support to small and medium-sized business clients
Requirements
What you’ll need- Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role
- MSP experience preferred
- Bachelor’s degree in IT, Computer Science, or a related field preferred
- Certifications are a plus, including CompTIA Network+ or Security+, Azure Administrator (AZ-104), Microsoft 365 Administrator (MS-102), Identity and Access Administrator (SC-300), or CCNA
- Proven experience with Windows Server and Linux environments, virtualization (VMware, Hyper-V), and completed migrations to Azure, Exchange Online, SharePoint, and hybrid environments
- Strong working knowledge of Active Directory, Group Policy, DNS, DHCP, Entra ID, Entra Connect, Conditional Access, and multifactor authentication
- Hands-on experience deploying NPS or cloud RADIUS, 802.1X, certificate authentication, and VPN authentication integrated with directory services
- Deep experience administering Microsoft 365 tenants, Intune, Defender, and Purview, along with Azure infrastructure
- AWS experience a plus
- Familiarity with Microsoft 365 Copilot readiness, AI governance, and practical use of AI tools in IT operations
- PowerShell scripting required; Microsoft Graph PowerShell preferred
- Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices
- Experience with monitoring tools such as SolarWinds or Auvik
- Hands-on experience with NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk
- Proficiency with Hudu, IT Glue, or SharePoint, with experience in structured documentation and process standardization
- Strong analytical skills and proven experience managing IT projects from inception to completion
- Excellent verbal and written communication, with the ability to explain technical concepts to non-technical clients
- Ability to work both onsite and remotely, depending on client needs
- Occasional travel to client locations
- Valid driver's license
- Flexibility to work evenings and weekends as required
- Legally authorized to work in the US
- Willingness to commute to the office
- Willingness to travel as needed
- Willingness to work weekend shifts
Benefits
Comp & perks- Free food & snacks
- Free uniforms
- Home office stipend
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Retirement savings plan with employer matching
- Generous paid time off and holiday schedule
- Professional development opportunities and reimbursement for certifications
- Flexible working hours and remote work options
- Supportive and collaborative work environment
- Flexible Scheduling
- Career Advancement Opportunities
- People First Culture