Account Manager

TeamSnap

. Manage a portfolio of mid-market accounts, establishing strong relationships and hitting retention goals .

Posted 11/9/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing mid-market accounts with a focus on relationship building, retention, and expansion. Proficient in utilizing account data to drive proactive outreach and customer engagement in a SaaS environment.

Highest-signal resume keywords

Customer Success ManagementRelationship ManagementAccount ManagementRetention And Expansion TargetsSaaS Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Relationship BuildingProactive CommunicationCustomer Discovery

Tools & Technologies

TeamSnap Platforms

Industry Keywords

Sports Industry ExperienceHigh-Value AccountsUpsell Pipeline ManagementMarketing-Driven Campaigns

About the role

Key responsibilities & impact

Manage a portfolio of mid-market accounts, establishing strong relationships and hitting retention goals
Run demos of TeamSnap platforms to show the value of new products or add-ons
Use account and usage data to drive proactive outreach, build account plans, identify risk or expansion signals, and communicate results
Drive a value-based sales process through customer discovery and customized demonstrations
Manage the upsell pipeline to hit renewal and expansion targets
Follow up on marketing-driven campaigns to create customer engagement and growth opportunities
Serve as the voice of the customer internally and escalate product feedback for product prioritization

Requirements

What you’ll need

1-3+ years of experience in Customer Success, Relationship Management, or Account Management, preferably in a SaaS environment
Proven track record of hitting retention and expansion targets
Experience managing complex, high-value accounts where relationship depth matters more than volume
Ability to travel occasionally, including the annual company meeting, periodic sales team meetings, potential trade shows, and client visits
Permanent US residency required
Sports industry experience preferred

Benefits

Comp & perks

Unlimited PTO and paid parental leave for ALL parents
100% premium coverage of medical/dental/vision for you and your family
401K
$1,500 annual learning and development stipend
Travel to fun locations for all-company meetings and team events
Generous home office allowance
TeamSnap SWAG upon starting and a $50 credit on every work anniversary thereafter
Monthly stipend reimbursement for health & wellness