Account Manager, Large Market

TeamSnap

. Manage a portfolio of the largest accounts, establishing strong relationships and hitting retention goals .

Posted 9/23/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-value accounts and driving customer retention and expansion in a SaaS environment. Strong ability to leverage account data for proactive outreach and relationship management within the sports industry.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementRetention Target AchievementSaaS ExperienceSports Industry Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account PlanningData AnalysisValue-Based Sales ProcessUpsell ManagementCustomer Discovery

Soft Skills

Relationship BuildingCommunicationCustomer AdvocacyCollaboration

Tools & Technologies

TeamSnap Platforms

Industry Keywords

Sports OrganizationCustomer EngagementProduct AdoptionRetention GoalsExpansion Signals

About the role

Key responsibilities & impact

Manage a portfolio of the largest accounts, establishing strong relationships and hitting retention goals
Run demos of TeamSnap platforms to show the value of new products or add-ons
Use account and usage data for proactive outreach, account planning, and identifying risk or expansion signals
Drive a value-based sales process through customer discovery and customized demonstrations
Manage the upsell pipeline to hit renewal and expansion targets
Follow up on marketing-driven campaigns to create customer engagement and growth opportunities
Serve as the voice of the customer internally and escalate product feedback for product prioritization
Own strategic relationships with large Sports Organization customers, driving retention, product adoption, and growth

Requirements

What you’ll need

1–3+ years of experience in Customer Success, Relationship Management, or Account Management, preferably in a SaaS environment
Proven track record of hitting retention and expansion targets
Experience managing complex, high-value accounts where relationship depth matters more than volume
Ability to travel occasionally, including the annual company meeting, periodic sales team meetings, potential trade shows, and client visits
Sports industry experience preferred
Must be a permanent US resident
Must be comfortable working with people in different time zones

Benefits

Comp & perks

Fully remote company and remote-first work environment
Unlimited PTO
Paid parental leave for all parents
100% premium coverage of medical, dental, and vision insurance for you and your family
401(k)
$1,500 annual learning and development stipend
Travel to locations for all-company meetings and team events
Generous home office allowance
TeamSnap swag upon starting and $50 store credit every work anniversary
Monthly health and wellness stipend reimbursement