Virtual Assistant

Teamswell

. Answer buyer and seller emails, providing clear, friendly, and personalized responses through resolution.

Posted 10/9/2026full-timeRemote • Brazil, El Salvador, Nicaragua, Honduras, Guatemala, MexicoJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong written communication skills in English, with a focus on providing empathetic and clear customer support via email. Proficient in Google Workspace and capable of managing customer inquiries and platform processes efficiently.

Highest-signal resume keywords

Customer Service ExperienceStrong Written English SkillsProficiency With Google WorkspaceExperience With ShippoOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Email-Based SupportListing ModerationPDF Document HandlingPlatform Process GuidanceTransaction Monitoring

Soft Skills

EmpathyPatienceGood JudgmentAdaptabilityClear Communication

Tools & Technologies

Google SheetsGoogle DocsGoogle GroupsGmailShippo

Industry Keywords

E-CommerceOnline MarketplaceCustomer SupportShipping ToolsSports Gear

About the role

Key responsibilities & impact

Answer buyer and seller emails, providing clear, friendly, and personalized responses through resolution.
Meet response-time commitments within 4 hours during weekday working hours and within 24 hours on weekends for urgent requests.
Guide customers through platform processes, including downloading and printing PDF shipping labels.
Review and approve approximately 100 new listings per day according to platform listing guidelines.
Contact sellers about required listing changes using and adapting email templates.
Monitor daily platform transactions and flag unusual, delayed, stuck, or disputed transactions.
Track and manage the Shippo refund process through resolution.
Help develop website tutorials and support resources.
Maintain Google Sheets trackers for outstanding issues and completed tasks.
Support additional projects such as updating templates, organizing data, and testing website features.

Requirements

What you’ll need

Strong written English skills (B2 level or above), with the ability to communicate in a warm, natural, and professional tone via email.
1–2 years of experience in customer service, ideally providing email-based support for an e-commerce business or online marketplace.
A patient and empathetic approach when assisting customers who are not tech-savvy, with the ability to explain processes clearly and step by step.
Proficiency with Google Workspace, including Gmail, Calendar, Docs, Sheets, and Google Groups, as well as experience handling PDF documents.
Ability to quickly learn a web platform’s administrative tools and follow written processes accurately.
Strong organizational skills and the ability to work independently, manage a daily support queue, and adapt as workload increases.
Good judgment in resolving customer issues independently and knowing when to escalate them to the appropriate team member.
Reliable high-speed internet connection and a quiet, dedicated workspace.
Experience with Shippo or other shipping tools, marketplace listing moderation, or an interest in sports and outdoor gear is nice to have.