Customer Success Manager II

Teamworks

. Own a portfolio of Division I school accounts as the primary Teamworks partner and strategic advisor .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships within Division I collegiate athletics, focusing on retention and expansion strategies through effective communication and collaboration. Proficient in utilizing Teamworks Operations products to enhance client success and operational improvements.

Highest-signal resume keywords

Division I Collegiate Athletics ExperienceTeamworks Operations ProductsCustomer Success ManagementStrategic Initiative LeadershipCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementProduct Usage MonitoringRenewal Strategy DevelopmentOperational Improvement ImplementationValue Delivery Frameworks

Soft Skills

Elite Communication AbilitiesInterpersonal SkillsPresentation Skills

Tools & Technologies

Teamworks HubTeamworks ComplianceTeamworks Recruiting

Industry Keywords

Athletic Department StakeholdersAccount ManagementSaaS ExperienceClient Retention Best Practices

About the role

Key responsibilities & impact

Own a portfolio of Division I school accounts as the primary Teamworks partner and strategic advisor
Drive retention and expansion by monitoring product usage and building renewal and cross-sell strategies
Build relationships with athletic department stakeholders and map key decision-makers
Lead business reviews and strategic planning sessions connecting product value to customer goals
Partner with Product Success Managers and Sales on shared account initiatives
Identify usage gaps and address underutilization before it becomes a renewal risk
Manage the full post-implementation customer lifecycle across Teamworks' product suite

Requirements

What you’ll need

5+ years of experience working in a Division I collegiate athletics department
Hands-on experience with Teamworks Operations products, including Hub, Compliance & Recruiting
Experience leading strategic initiatives, such as rolling out new processes or driving operational improvements
Strong cross-functional collaboration experience with internal teams and external stakeholders
Elite communication and interpersonal abilities
Comfort presenting to senior leadership and navigating high-touch customer relationships
Prior customer success, account management, or SaaS experience preferred
Experience in senior athletic department positions preferred
Familiarity with value delivery frameworks and client retention best practices preferred
Must have legal right to work in the indicated location without employer sponsorship now or in the future
Role is not eligible for sponsorship

Benefits

Comp & perks

Pay for performance
Career advancement opportunities
Opportunities to contribute to game-changing innovations
Opportunities to build long-term financial security
Equal employment opportunity and reasonable accommodations for candidates with disabilities