Head of Product Success – North America, GTM

Teamworks

. Define and own the strategic standard for the Product Success Manager role, including competencies, career path, and performance expectations .

Posted 10/28/2026full-timeRemote • United StatesLead💰 $215,000 - $235,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer success initiatives within a SaaS environment, focusing on retention and expansion revenue outcomes. Proven ability to build data-driven operating models and influence cross-functional teams to drive product adoption and customer value.

Highest-signal resume keywords

10+ Years SaaS GTM Leadership5+ Years Customer Success LeadershipData-Driven Operating Model DevelopmentRevenue Ownership Through Quota AccountabilityExperience in Sports Market

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingProduct Usage AnalyticsNet New ARR/GRR ManagementExecutive-Level ReportingForecastingCross-Functional PlanningFeature Rollout PreparationAccount Health ManagementTeam Performance Metrics

Soft Skills

Influencing Without AuthorityCoaching and MentoringBuilding Accountability CultureRemote Leadership

Industry Keywords

SaaSCustomer SuccessProduct ManagementRevenue GrowthSports Market

About the role

Key responsibilities & impact

Define and own the strategic standard for the Product Success Manager role, including competencies, career path, and performance expectations
Own customer onboarding and value delivery, enabling customers to extract value quickly and consistently
Own product health/pulse strategy, framework, ownership model, and cadence
Own product usage analytics strategy and consolidate usage data into a single source of truth
Own Net New ARR/GRR outcomes for North America Sport
Partner with Customer Success and Sales leaders across Collegiate, Pro, and Enterprise markets
Build the talent bench by coaching Product Success Managers into future leaders
Establish a data-driven, accountable operating culture
Serve as the Product Success voice in cross-functional planning with Product and Product Marketing
Prepare the organization for feature rollouts and enhancements
Lead 5–7 leaders within a broader Product Success organization of 80+ people across North America
Partner with Product, Customer Success, and Sales to drive adoption, NPS, cross-sell, and expansion
Report to the SVP and GM for North America

Requirements

What you’ll need

10+ years in a SaaS GTM leadership capacity
5+ years leading a post-sale customer success function with direct accountability for retention and expansion revenue outcomes
Experience operating at scale within a $100M+ revenue organization
Exposure to executive-level reporting and forecasting
Track record of building or maturing a data-driven operating model for account health and team performance
Ability to influence peer executives and align cross-functional priorities without direct authority
Comfort operating in a remote-first leadership role with monthly travel
Experience building and scaling a product health/pulse process from the ground up
Experience partnering directly with Product and Product Marketing at the leadership level
Revenue ownership through quota, upsell, or cross-sell accountability
Understanding of the sports market is advantageous
Legal right to work in the indicated location without employer sponsorship now or in the future

Benefits

Comp & perks

Equity
Bonus
Remote-first work arrangement
Monthly travel
Career advancement opportunities
Reasonable accommodations for candidates with disabilities