Senior Customer Success Manager, Strategic

Tebra

. Manage a high-value book of business with increasingly complex customer types, ensuring long-term retention and value realization .

Posted 10/6/2026full-timeRemote • United StatesSenior💰 $113,500 - $129,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-value, complex customer relationships within a SaaS environment, focusing on retention, expansion, and strategic recommendations. Proficient in data-driven storytelling and cross-functional collaboration to drive product adoption and customer success.

Highest-signal resume keywords

Customer Relationship ManagementData-Driven StorytellingRetention and Expansion MetricsHigh-Risk Renewals ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Health AnalyticsValue Framework DevelopmentStakeholder AlignmentObjection HandlingStrategic RecommendationsProcess ImprovementSaaS ExperienceComplex Problem SolvingExecutive-Level CommunicationData Synthesis

Soft Skills

MentoringCreative Strategic ThinkingLeadershipProactive CommunicationConflict Resolution

Industry Keywords

Customer SuccessProduct AdoptionRetention QuotasCustomer OnboardingTechnology Environment

About the role

Key responsibilities & impact

Manage a high-value book of business with increasingly complex customer types, ensuring long-term retention and value realization
Develop structured value frameworks aligning product adoption to measurable outcomes
Conduct proactive outreach using customer health analytics and drive tailored interventions
Deliver advanced recommendations based on industry best practices, product expertise, and customer-specific growth opportunities
Meet or exceed quarterly ARR retention and expansion quotas, identifying whitespace and future product opportunities
Own complex and high-risk renewals, including stakeholder alignment, objection handling, and narrative development
Independently de-escalate customer challenges and proactively involve leadership with context and recommended paths forward
Participate in customer onboarding from the outset
Collaborate with Product, Marketing, Support, and Customer Success leadership on feedback, playbooks, and post-launch improvements
Mentor new Customer Success Managers
Demonstrate data-driven storytelling in customer updates, internal communications, and cross-functional initiatives

Requirements

What you’ll need

5+ years of experience managing high-value, complex customers in a fast-paced SaaS or technology environment
Deep product and industry understanding; ability to translate needs into strategic recommendations and influence roadmap discussions
Advanced communication skills, including executive-level communication and data-driven storytelling
Proven ability to independently manage escalations, high-risk renewals, and complex customer situations
Consistent record of meeting or exceeding retention and expansion metrics, including elevated quotas
Demonstrated leadership through mentoring, cross-functional collaboration, and contribution to process/playbook improvements
Ability to synthesize data into actionable insights for customers and internal teams
Strong problem-solving skills, creative strategic thinking, and comfort navigating ambiguity

Benefits

Comp & perks

Variable pay opportunity for eligible employees
Healthcare benefits
Dell work-from-home basics discount
Gympass health and fitness resources
Telus Employee Assistance Program and mental health resources