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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management for software applications, particularly in the healthcare sector, with a strong focus on AI integration, customer experience, and compliance. Proven ability to collaborate cross-functionally and execute complex product initiatives while maintaining a customer-centric approach.
Highest-signal resume keywords
Product ManagementGenerative AI ExperienceAgile MethodologyCustomer Experience StrategyHealthcare Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software ApplicationsAI PrototypingLarge Language ModelsProduct StrategyMarket ResearchData AnalysisWorkflow ImprovementProduct SpecificationsUser Interface DesignFinancial Modeling
Soft Skills
Analytical SkillsProblem SolvingCreative ThinkingCollaborationAttention to Detail
Tools & Technologies
AI ToolsA2P Messaging SystemsProduct Roadmap SoftwareUser Acceptance Testing ToolsCustomer Feedback Systems
Industry Keywords
B2B SaaSCloud SoftwarePatient ExperienceHealthcare TechnologyRegulatory Compliance
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Define and design features on one or more of Tebra’s core products to solve customer problems
- Drive Message Center forward as a core Patient Experience product
- Partner with Engineering, Legal, and Operations on A2P messaging compliance, registration, consent, and delivery reliability
- Identify opportunities for AI and automation to reduce practice staff effort or improve patient interactions
- Use approved AI tools to synthesize research, explore solutions, build prototypes, and test assumptions while validating outputs and protecting confidential data
- Partner with technical teams to define AI quality measures, evaluation cases, human review and fallback paths, and launch criteria
- Balance product usefulness and accuracy with privacy, latency, and cost
- Perform market research, analyze customer segments, assess competitors, determine specialty needs, and study pricing and packaging
- Collaborate cross-functionally to design features and processes for Tebra’s platform and customer experience
- Research product positioning and provide recommendations to Product Marketing
- Collect customer feedback through support issues, user acceptance tests, sales win/loss data, and customer visits
- Prepare software design plans, product specifications, use case documentation, and user interface wireframes
- Manage the customer experience roadmap, document product strategy, and own the feature backlog
- Analyze product usage reports and provide recommendations for the product roadmap
- Stay current on healthcare technology regulatory and compliance requirements
Requirements
What you’ll need- 5+ years of experience in product focused on software applications
- Hands-on experience using generative AI in product work, with examples of prototypes, experiments, or workflow improvements
- Working knowledge of large language models, prompting, retrieval, and agentic workflows, including their limitations
- Ability to collaborate with technical partners on evaluations, human oversight, privacy, and responsible use
- Demonstrated success with customer-facing products, complex workflows, and product strategy
- Understanding of patient and independent practice needs
- Proven track record as a product manager at a successful B2B SaaS / Cloud software business
- Agile product management experience
- Proven track record executing complex product initiatives and processes with multiple stakeholders
- Superior analytical and problem solving skills, analytical rigor, attention to detail, and ability to structure and analyze sophisticated financial modeling
- Flexible and creative thinking, ability to define business trade-offs, generate out-of-the-box solutions, and move through ambiguity
- Experience shipping and evaluating an AI-powered product capability in production is preferred
- Prior experience developing products in the healthcare industry is preferred
Benefits
Comp & perks- Healthcare benefits
- Dell discount for work-from-home basics
- Gympass access to workout and health and fitness apps
- Telus Employee Assistance Program and mental health resources