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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in molecular biology and next-generation sequencing technologies, with a strong ability to communicate complex scientific concepts effectively. Proven experience in customer engagement, technical support, and delivering impactful training and presentations.
Highest-signal resume keywords
PhD In Life SciencesNext-Generation Sequencing TechnologiesScientific Communication SkillsCustomer-Facing ExperienceBioinformatic Workflows
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Molecular BiologyGeneticsGenomicsExperimental DesignSample PreparationWorkflow OptimizationData AnalysisScientific TroubleshootingTraining DeliveryPresentation Skills
Soft Skills
Organizational SkillsProblem-Solving SkillsCustomer Relationship Management
Tools & Technologies
Microsoft OfficeCRM SystemsSalesforce
Industry Keywords
Life SciencesCommercial OpportunitiesTechnical SupportCustomer LifecycleTechnical RelationshipsMarket FeedbackStrategic AccountsCustomer Needs
About the role
Key responsibilities & impact- Partner with Sales to support commercial opportunities and provide technical expertise throughout the customer lifecycle
- Deliver pre-sales and post-sales technical support, including customer consultations, workflow discussions, training, and troubleshooting
- Build and maintain technical relationships with customers to ensure successful adoption and utilization of ONT technologies
- Deliver presentations, workshops, seminars, and training to technical and non-technical audiences
- Collaborate with Technical Services, Sales, Product Management, Marketing, and other internal teams
- Develop and execute engagement plans for strategic accounts
- Provide customer, market, and competitive feedback to internal stakeholders
- Document customer interactions and support activities in ONT CRM systems
- Support colleagues, customers, and strategic initiatives beyond assigned territory responsibilities when required
- Travel frequently, up to 70%, within the assigned region
Requirements
What you’ll need- PhD in Life Sciences preferred, or a Master’s degree with relevant commercial, customer-facing, or scientific applications experience
- Strong laboratory background in molecular biology, genetics, genomics, sequencing, or a closely related discipline
- Experience supporting experimental design, sample preparation, workflow optimization, and data analysis
- Exceptional scientific communication and presentation skills
- Ability to translate complex technical concepts into compelling, customer-relevant stories
- Demonstrated scientific troubleshooting and problem-solving capabilities
- Strong organizational skills with the ability to manage multiple priorities
- Proficiency with Microsoft Office applications
- 1-2 years of commercial and customer-facing experience preferred
- Experience with next-generation sequencing technologies, including long-read sequencing and workflows, strongly preferred
- Experience with bioinformatic workflows for sequencing data analysis
- Ability to uncover customer needs, identify broader technology adoption opportunities, and partner with Sales to grow accounts
- Experience delivering scientific training, workshops, or customer presentations
- Familiarity with CRM systems such as Salesforce
- Must reside within the Massachusetts, Rhode Island, and Connecticut territory
Benefits
Comp & perks- Annual bonus eligibility
- Equity awards based on individual and company performance
- Healthcare benefits
- 401(k) plan with company match
- Short-term disability coverage
- Long-term disability coverage
- Basic life insurance
- Commuter benefits
- Accommodation during the application or interview process