Technical Applications Scientist

Tecan

. Provide first-line applications support across the Nanopore sequencing workflow via email, phone, live chat and Zoom, primarily for post-sales customers .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $84,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing first-line applications support for Nanopore sequencing workflows, with a strong foundation in Molecular Biology, Genetics, and Life Sciences. Capable of troubleshooting technical issues, managing customer interactions, and collaborating with cross-functional teams to enhance customer satisfaction.

Highest-signal resume keywords

Next-Generation Sequencing (NGS) ExperienceMolecular Biology ExpertiseTechnical Support ExperienceCustomer-Facing SkillsSpanish Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Molecular BiologyGeneticsLife SciencesNext-Generation Sequencing (NGS)BioinformaticsData AnalysisExperimental DesignWorkflow ImplementationTechnical TroubleshootingCRM Documentation

Soft Skills

Proactive Problem-SolvingEffective CommunicationOrganizational SkillsCoachable AttitudeRelationship Building

Tools & Technologies

CRM SystemsZoomLive Chat Platforms

Certifications & Qualifications

BSc Degree in Molecular Biology, Genetics, Life Sciences or Related DisciplineValid Passport

Industry Keywords

Nanopore SequencingPost-Sales SupportCustomer SatisfactionTechnical QueriesField Support

About the role

Key responsibilities & impact

Provide first-line applications support across the Nanopore sequencing workflow via email, phone, live chat and Zoom, primarily for post-sales customers
Troubleshoot technical and application-related queries and deliver effective solutions
Support experimental design, workflow implementation, validation and data analysis
Escalate issues to specialist teams such as bioinformatics when appropriate
Prioritize and manage multiple open cases and escalate complex technical issues to ensure timely resolution and customer satisfaction
Collaborate with internal technical, commercial and product teams to deliver an exceptional customer experience
Provide ad hoc pre-sales support on complex accounts
Document customer interactions and technical information in CRM systems
Build relationships with scientists and researchers as a trusted technical partner
Support field teams with first-line troubleshooting for strategic accounts, including workflow failures, unexpected sequencing outputs and tool misconfigurations
Participate in conferences, regional team meetings and hands-on training sessions, including occasional training at the London headquarters

Requirements

What you’ll need

BSc degree (or equivalent experience) in Molecular Biology, Genetics, Life Sciences, or a related scientific discipline
Strong foundation in molecular biology, genetics and life sciences
Next-generation sequencing (NGS) experience is preferred
Bioinformatics experience is a plus
Ability to communicate technical concepts clearly and confidently over video and live chat
Proactive, coachable approach to problem-solving and troubleshooting
Willingness to learn new platforms and take feedback
Excellent organizational skills and ability to manage multiple priorities
Customer-facing or technical support experience is preferred
Spanish fluency is a plus
Willingness to travel up to 20%, including occasional international travel
Valid passport required
Must be authorized to work in the U.S. without current or future sponsorship

Benefits

Comp & perks

Annual bonus eligibility for certain roles
Stock eligibility for certain roles
Healthcare benefits for US employees
Company 401(k) plan and company match
Short-term disability coverage
Long-term disability coverage
Basic life insurance
Commuter benefits
Reasonable accommodation for employees with disabilities