Technical Service Specialist II

Tecan

. Provide technical support to Tecan customers, Sales teams, and Field Automation Engineers through phone, email, and other remote support channels .

Posted 10/30/2026full-timeMorrisville • North Carolina • United StatesJunior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and providing technical support for Tecan instruments and automation systems, with a strong focus on customer service and effective communication. Maintains up-to-date knowledge of Tecan products and adheres to quality management and safety standards.

Highest-signal resume keywords

Troubleshooting Instrument IssuesTechnical Support for Tecan InstrumentsExperience with Tecan EVOwareBachelor's Degree in Related FieldCustomer-Focused Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportProgramming Tecan EVOwareProgramming Tecan FluentControlInstrumentationAutomationDocumentationPreventative MaintenanceOnsite InstallationsRemote Support

Soft Skills

Problem-SolvingCommunication SkillsOrganizational SkillsTime ManagementCollaborative Mindset

Tools & Technologies

Tecan InstrumentsMicrosoft Windows ApplicationsLaboratory Automation Systems

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Quality Management SystemISO StandardsOSHA RegulationsCustomer TrainingTechnical Service Activities

About the role

Key responsibilities & impact

Provide technical support to Tecan customers, Sales teams, and Field Automation Engineers through phone, email, and other remote support channels
Troubleshoot instrument and automation issues, identify root causes, and work toward timely resolution
Coordinate with Field Automation Engineers when onsite support is needed and follow through until resolution
Gather information, document technical issues, and support the complaint management process
Coordinate shipment of replacement parts and instruments to customer sites, including tracking and ensuring proper return of repair service orders
Participate in rotating on-call cell phone coverage
Maintain current technical knowledge of Tecan instruments, products, and software through ongoing training and professional development
Maintain certification to perform onsite preventative maintenance, installations, and minor instrument repairs
Assist with customer training, trade shows, and other technical service activities
Follow quality procedures, work instructions, and documentation requirements supporting Tecan's Quality Management System and ISO standards
Follow applicable safety procedures and OSHA regulations and report safety concerns

Requirements

What you’ll need

Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills, including professional phone and email etiquette
Strong organizational, time management, and follow-up skills
Customer-focused approach and ability to work effectively with people at all levels
Ability to remain professional and work effectively under pressure
High level of initiative, accountability, and dependability
Collaborative mindset and willingness to support team goals
Ability to travel up to two nights per month
Valid driver's license
Bachelor's degree in Biology, Chemistry, Medical Technology, Robotics, Automation, or a related technical field, or equivalent combination of education and experience
At least 18 months of experience in automation, instrumentation, or a related technical support environment
Working knowledge of Microsoft Windows applications
Experience programming or troubleshooting Tecan instruments and automation software
Ability to provide technical support and troubleshoot instrument issues remotely and onsite
Previous experience working with Tecan instruments
Experience developing or programming scripts in Tecan EVOware
Experience programming or supporting Tecan FluentControl
Experience providing remote technical support for laboratory automation systems

Benefits

Comp & perks

Medical, Dental, and Vision effective on your first day
16 company-paid holidays
401(k) employer match on first 6% contributions (no vesting period)
Company-paid Life Insurance
HSA & HRA options
Company-paid short- and long-term disability
Employee Assistance Program (EAP)
Accident, Critical Illness & Hospital Indemnity coverage
Legal Shield / Identity Shield
Discounted Pet Insurance