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Tech Firefly

Epic Analyst

Tech Firefly

. Manage, prioritize, and resolve incident tickets, service requests, and maintenance work within established SLAs for Epic Cupid and Radiant .

Posted 9/30/2026contractRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Epic build and configuration, particularly within Cupid and Radiant, while effectively managing incident tickets and service requests. Strong ability to collaborate with clinical and technical teams to enhance workflows and resolve application issues.

Highest-signal resume keywords
Epic Certification in Cupid and RadiantEpic Build ExperienceCardiology and Radiology Workflow SupportIncident Ticket ManagementRoot-Cause Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Epic BuildSystem ConfigurationWorkflow EnhancementsUnit TestingIntegrated TestingUser Acceptance TestingIssue ResolutionApplication SupportTemplate MaintenanceTroubleshooting
Soft Skills
Strong CommunicationIndependent WorkAdaptability
Certifications & Qualifications
Active Epic Certification in CupidActive Epic Certification in Radiant
Industry Keywords
Incident TicketsService RequestsSLAsTechnical DocumentationStandard Operating ProceduresClinical StakeholdersOperational Needs

About the role

Key responsibilities & impact
  • Manage, prioritize, and resolve incident tickets, service requests, and maintenance work within established SLAs for Epic Cupid and Radiant
  • Perform hands-on Epic build, module updates, workflow enhancements, template maintenance, and system configuration across Cardiology and Radiology modules
  • Investigate application errors, interface issues, and workflow bottlenecks; perform root-cause analysis and execute fixes
  • Design and execute unit testing, integrated testing, and user acceptance testing (UAT) for system upgrades, patches, and build changes
  • Partner directly with physicians, technologists, nursing staff, clinical directors, and technical teams to translate operational needs into effective technical solutions
  • Work independently to drive deliverables, adapting quickly to shifting operational priorities and emergent clinical needs
  • Maintain technical documentation, build specifications, and operational standard operating procedures (SOPs)

Requirements

What you’ll need
  • Active Epic certification/accreditation in both Cupid and Radiant
  • 2+ years of hands-on Epic build experience within Cupid/Radiant
  • 3–5 years of overall Epic/application analyst experience
  • Strong experience supporting Cardiology and Radiology workflows
  • Experience working maintenance and incident tickets, troubleshooting application issues, and completing request fulfillment
  • Ability to perform Epic build/configuration, testing, issue resolution, and ongoing application support
  • Comfortable working independently and taking on work based on changing business and operational priorities
  • Strong communication skills and experience working with clinical, operational, and technical stakeholders