Tech Firefly

Analyst

• Manage, prioritize, and resolve incident tickets, service requests, and maintenance work within established SLAs for Epic Cupid and Radiant
• Perform hands-on Epic build, module updates, workflow enhancements, template maintenance, and system configuration across Cardiology and Radiology modules
• Investigate application errors, interface issues, and workflow bottlenecks; perform root-cause analysis and execute fixes
• Design and execute unit testing, integrated testing, and user acceptance testing (UAT) for system upgrades, patches, and build changes
• Partner directly with physicians, technologists, nursing staff, clinical directors, and technical teams to translate operational needs into effective technical solutions
• Work independently to drive deliverables, adapting quickly to shifting operational priorities and emergent clinical needs
• Maintain technical documentation, build specifications, and operational standard operating procedures (SOPs)

Epic Analyst

Team Lead

• Lead and mentor a team of six
• Manage team priorities, workload, escalations, and deliverables
• Perform hands-on Radiant build, configuration, and technical support for approximately 50% of the role
• Serve as an escalation point for complex Radiant build and workflow issues
• Support ongoing Radiant projects, optimization, testing, upgrades, and production needs
• Partner with Radiology, clinical stakeholders, IT leadership, and other application teams
• Support the broader Cupid rollout where Radiant and Cupid workflows intersect, as needed
• Ensure strong communication and coordination across the team and key stakeholders