Sales Account Executive

Tech Impact

. Build multi-threaded relationships with executive leaders and decision makers across the assigned portfolio .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic relationship leadership, account management, and business discovery, with a focus on aligning technology services to organizational outcomes. Proficient in developing strategic account plans, stakeholder maps, and technology roadmaps while collaborating across various teams to drive customer success.

Highest-signal resume keywords

Strategic Relationship LeadershipBusiness DiscoveryAccount ManagementValue Case DevelopmentCollaboration with Cross-Functional Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningStakeholder MappingClient-Health ViewsTechnology RoadmapsExecutive Business ReviewsExpansion Opportunity IdentificationTechnical Discovery CoordinationForecastingCRM ManagementRisk Monitoring

Soft Skills

Relationship BuildingCommunicationProblem SolvingCollaborationCustomer Experience Management

Tools & Technologies

CRM SoftwareData AnalyticsAutomation ToolsCybersecurity SolutionsDigital Services

Industry Keywords

MSP CustomersNonprofit EngagementTechnology InvestmentsService PerformanceOrganizational Outcomes

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Build multi-threaded relationships with executive leaders and decision makers across the assigned portfolio
Lead structured business discovery to understand customer missions, programs, priorities, risks, and growth goals
Create and maintain strategic account plans, stakeholder maps, client-health views, and 12–18 month technology roadmaps
Lead executive business reviews connecting technology services and investments to organizational outcomes
Identify, qualify, and nurture expansion opportunities through proposal, decision, and close
Coordinate technical discovery and develop customer value cases
Collaborate with cybersecurity, MSP operations, Help Desk, technical projects, data/automation/AI, digital services, finance, and marketing teams
Partner closely with the Junior Account Manager to ensure clear ownership and a consistent, documented customer experience
Monitor account risk and renewal readiness; coordinate recovery plans
Maintain accurate forecasts and CRM records and escalate issues early
Represent Tech Impact onsite and at nonprofit/customer events
Bring portfolio insights back to Tech Impact to improve strategic service packaging, positioning, adoption, and delivery

Requirements

What you’ll need

Strategic and commercial relationship leadership for a named portfolio of MSP customers
Experience building relationships with CEOs, COOs, CFOs, technology leaders, program leaders, and other decision makers
Ability to conduct structured business discovery covering mission outcomes, program delivery, workforce needs, funding, budgets, operational bottlenecks, risk tolerance, and change readiness
Ability to create strategic account plans, stakeholder maps, client-health views, and 12–18 month technology roadmaps
Ability to lead executive business reviews connecting service performance, cybersecurity risk, asset lifecycle, data, automation, AI, and technology investments to organizational outcomes
Ability to identify, qualify, nurture, and close expansion opportunities
Ability to develop value cases and coordinate technical discovery
Ability to partner with cybersecurity, MSP operations, Help Desk, technical projects, data/automation/AI, digital services, finance, and marketing teams
Ability to monitor account risk and renewal readiness, coordinate recovery plans, maintain forecasts and CRM records, and escalate issues early
Willingness and ability to represent Tech Impact onsite and at nonprofit/customer events