Customer Success, Digital Account Specialist

Technogym

. Achieve digital and consulting sales and profitability targets, maximizing users and retention rates of active licenses for Mywellness platforms .

Posted 10/13/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital product sales and account management, with a strong focus on customer satisfaction and retention strategies. Proficient in using CRM tools like Salesforce to manage sales opportunities and forecasts effectively.

Highest-signal resume keywords

Digital Product SalesAccount ManagementCRM ToolsSalesforceCustomer Satisfaction

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ForecastingPipeline ManagementProduct TrainingImplementation SupportMarket Analysis

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsTime ManagementTrust Building

Tools & Technologies

SalesforceMywellness Platforms

Industry Keywords

FitnessWellnessCustomer RetentionDigital OfferingsClient Onboarding

About the role

Key responsibilities & impact

Achieve digital and consulting sales and profitability targets, maximizing users and retention rates of active licenses for Mywellness platforms
Support sales force in pre-sales and sales activities, including product training on digital offerings
Ensure successful implementations through training and tutoring
Create customer case studies and best practices explaining product value for customer attraction, retention, and secondary revenues
Organize and run seminars or webinars promoting the digital portfolio
Provide reliable and structured forecast and pipeline management
Monitor competitors' pricing and product features, providing proactive market feedback to headquarters
Promote and plan initiatives to maximize customer satisfaction
Support product launches, promotions, and commercial activities to maximize sales
Travel locally and domestically approximately 25% of the time to support new client onboarding and training
Report to the Customer Success and Digital Sales Manager

Requirements

What you’ll need

Previous experience in digital product sales or account management or a related client facing role is preferred
Excellent verbal and written communication skills with the ability to build trust and communicate complex solutions in a clear, confident, and approachable manner
Strong organizational and time management skills with the ability to manage multiple accounts/ sales opportunities simultaneously
Prior experience using CRM tools required; Salesforce preferred
An interest in fitness/wellness space is highly desirable
Ability to travel locally and domestically approximately 25% of the time
Ability to work remotely in the South Florida region, with Miami preferred

Benefits

Comp & perks

Additional compensation opportunities (bonus/commission)
Comprehensive medical, dental, and vision insurance – effective first day of employment
401k with company match – effective first day of employment
PTO – vacation, sick, and holidays