Technogym

General

• Lead Wellness Institute Educators in delivering education to fitness professionals on Technogym products
• Implement and manage quality assurance processes and personal development plans for Wellness Institute Educators
• Lead creation and delivery of individual and group programming for customers
• Deliver training across the product and solution portfolio
• Suggest new educational content for workshops and online content
• Manage training plans and development days for customers and Wellness Institute Educators
• Manage the full training schedule for resource planning
• Communicate with Sales Teams and Customers to identify needs and evaluate training opportunities
• Seek opportunities to increase customer satisfaction and deepen relationships
• Provide training content and tools on new products and train Key Users
• Deliver product knowledge during marketing events
• Assist in creating a personal trainer network and educational opportunities
• Launch new service offerings such as remote coaching and personal training services
• Work on-site at the Technogym boutique in Los Angeles when not traveling to support sales with product education, development workshops, and consumer activations

Wellness Institute Specialist

Field Engineer

• Carry out installations, preventative maintenance, service and repairs
• Troubleshoot and diagnose equipment faults, perform tests and find solutions
• Educate customers in the technical use and care of Technogym equipment
• Properly manage work orders and service reports
• Communicate effectively with customers and escalate problems when necessary
• Ensure equipment is safe to use
• Maintain, repair, and install fitness equipment at customer sites across Gold Coast and occasionally regional Queensland/Northern Territory and interstate across Australia

Field Service Technician

• Carry out installations, preventative maintenance, service and repairs
• Troubleshoot and diagnose equipment faults, perform tests and find solutions
• Educate customers in the technical use and care of Technogym equipment
• Properly manage work orders and service reports
• Communicate effectively with customers and escalate problems when necessary
• Ensure equipment is safe to use
• Maintain, repair, and install fitness equipment at customer sites across Brisbane and occasionally regional QLD/NT and interstate across Australia

• Maintain parts inventory and all pertinent records in the country
• Coordinate delivery of spare parts
• Define consignment stock for Service Centers and Technicians
• Keep warehouse stock aligned with the country’s needs
• Ensure adequate availability of spare parts in country and on site, including Service Kits and Service Van stock
• Size and optimize local spare parts stock using available tools and systems
• Oversee demand planning tools used for Spare Parts stock replenishment
• Govern Parts Order management and maximize adherence to company processes and procedures
• Contribute to Spare Parts freight and warehousing cost management
• Contribute to Inventory Record Accuracy and oversee periodic stock counts
• Analyze stock discrepancies, identify root causes, and define action plans
• Manage the return of Spare Parts to HQ
• Support field engineers, the Service Desk, and Planning department in back-office spare-part activities
• Contribute to continuous supply-chain improvement with After Sales and Logistic teams at HQ

Spare Parts Specialist

Customer Success Manager

• Achieve Digital and Consulting sales and profitability targets, focusing on maximizing users and retention rate of active licenses for the Mywellness platforms
• Support the sales force in pre-sales and sales activities, providing product training on digital offerings
• Ensure successful implementations by providing training and tutoring
• Create customer case studies and best practices explaining product value and benefits for customer attraction, retention, and secondary revenues
• Organize and run seminars or webinars to promote the digital portfolio
• Provide reliable and structured forecast and pipeline management
• Monitor competitors on pricing and product features, providing proactive market feedback to headquarters
• Promote and plan initiatives to maximize customer satisfaction
• Support product launches, promotion, and commercial activities to maximize sales
• Support new client onboarding and training through local and domestic travel

Wellness Institute Specialist

Field Service Technician

Field Service Technician

Spare Parts Specialist

Customer Success, Digital Account Specialist