Regional Field Service Team Leader

Technogym

. Oversee East Coast-based field service engineers .

Posted 10/14/2026full-timeJersey City • New Jersey • United StatesSenior💰 $105,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing field service teams, ensuring adherence to performance standards and technical protocols. Possesses expertise in customer service, technical training, and problem-solving to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Team ManagementTechnical TrainingRoot Cause AnalysisCustomer Service ExcellenceERP System Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Service ManagementTechnical SupportRoot Cause AnalysisElectronic EngineeringMechanical EngineeringProduct Technical KnowledgeTroubleshootingPerformance MeasurementScheduling ToolsCRM Systems

Soft Skills

Problem SolvingOrganizational SkillsCollaborationCustomer ManagementLeadership

Tools & Technologies

BAANCRM-SFDCDispatch ToolsOffice Automation ToolsICT

Industry Keywords

Field Repair ProtocolsCustomer SatisfactionPerformance StandardsTechnical Support TeamSafety Management

Tech Stack

Tools & technologies

ERPSFDC

About the role

Key responsibilities & impact

Oversee East Coast-based field service engineers
Provide direction to the field service team to ensure performance standards are met
Regularly assess team performance and identify areas for improvement
Collaborate in managing performance and costs of the Field Service organization in line with assigned targets
Manage field technical resources and ensure adherence to field repair protocols
Coordinate the second-level technical support team to improve efficiency and compliance
Support planning and scheduling of field technician visits to ensure expected customer service levels
Identify key product issues affecting customer satisfaction and escalate them to International Technical Support at headquarters
Provide technical training, ensure technician certification, and conduct on-field audits
Manage safety issues or address them to the appropriate personnel
Lead resolution of customer complaints and issues with necessary company departments
Improve customer satisfaction and manage dissatisfied customers in person
Enter and manage support requests in BAAN/CRM-SFDC
Drive service quality using FTFR, TTS, JMR3, company policies, and technician performance measurements
Lead organizational effectiveness through performance, people development, and engagement
Cooperate with Spare Parts to govern local warehouses and oversee annual stock counts
Travel regularly 50% of the time when not working from the Jersey City headquarters

Requirements

What you’ll need

Minimum 3+ years experience managing teams of 10+ people
Minimum 3+ years of experience in the field as a technician, or in a highly relevant customer-service and supervisory role
Familiarity with CRM systems, and dispatch/scheduling tools
Ability to guide technicians through complex repairs or assist with remote troubleshooting when needed
Product technical knowledge of both HW and SW
Problem solving and organizational skills
Expertise in root cause analysis/troubleshooting
Electronic/Mechanical engineering expertise
Knowledge of ERP systems and databases
Knowledge of ICT and office automation tools

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance - effective first day of employment
401k with company match
PTO - vacation, sick, and holidays
On-site gym