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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting, testing, and repairing technical equipment while ensuring compliance with Health & Safety legislation and Technogym guidelines. Proficient in managing service orders and maintaining accurate inventory records to achieve field performance targets.
Highest-signal resume keywords
Troubleshooting Technical EquipmentManagement Of Service OrdersRepair Business ExpertiseDigital ProficiencyHealth & Safety Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mechanical Engineering SkillsElectronic Engineering SkillsRoot-Cause AnalysisInventory ManagementTechnical Feedback ReportingCustomer EducationService Data ReportingMobile Tools KnowledgeIT Networking Knowledge
Soft Skills
Teamwork AptitudeProactive ApproachCustomer Satisfaction FocusEnthusiastic AttitudeEthical Approach
Tools & Technologies
Technogym EquipmentMobile Applications
Certifications & Qualifications
Diploma In Electronics & CommunicationsDegree In Electronics & Communications
Industry Keywords
Field Performance TargetsTTSFTFRJMR3Health & Safety Legislation
About the role
Key responsibilities & impact- Execute service jobs according to standard operating procedures
- Achieve field performance targets, including TTS, FTFR and JMR3
- Manage spare-parts stock and maintain accurate inventory records
- Educate customers on the technical use and care of Technogym equipment
- Perform root-cause analysis of product issues and identify appropriate parts and solutions
- Manage work orders with all required information
- Manage service reports
- Provide structured technical feedback on detected problems through the market feedback process
- Contact customers with estimated times of arrival
- Escalate problems and reassign calls when appropriate
- Accurately report service data
- Safely and responsibly use and maintain work equipment and vehicles
- Ensure work complies with Technogym guidelines and applicable Health & Safety legislation
- Resolve customer requests relating to product installation and service while ensuring customer satisfaction
Requirements
What you’ll need- 3–5 years’ experience in a similar role
- Diploma / Degree in Electronics & Communications or similar
- Mechanical / electronic engineering skills
- Ability to troubleshoot, test, repair and service technical equipment
- Knowledge and ability to work with mobile tools and applications
- Knowledge of IT networking is an advantage
- Management of service orders
- Repair business expertise
- Management of client requests and complaints
- Aptitude for teamwork
- Proactive, enthusiastic and ethical approach
- Digital proficiency
- Willingness to comply with Health & Safety legislation and Technogym guidelines
Benefits
Comp & perks- Permanent employment contract
- Equal opportunities employer
- Diverse and inclusive workplace
- Training and learning opportunities implied by “learning from others”