Customer Service Representative

TechOp Solutions International

. Answer and track incoming calls .

Posted 10/6/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to multitask effectively in a call center environment. Proficient in Microsoft 365 and telephony systems, with a focus on accurate documentation and handling sensitive information.

Highest-signal resume keywords

3+ Years Call Center ExperienceProficiency In Microsoft 365Strong Written And Verbal Communication SkillsAbility To Handle Sensitive InformationExperience With Telephony Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

MultitaskingDatabase ResearchOpen-Source ResearchAccurate DocumentationReport PreparationData InputCritical ThinkingSound Judgment

Soft Skills

Independent WorkDecision MakingEngagement Skills

Tools & Technologies

Microsoft WordTelephony SystemsCRMsMicrosoft Office Suite

Industry Keywords

Government SystemsCall TrackingEscalation ProceduresSensitive Information Handling

About the role

Key responsibilities & impact

Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
Accurately record all details in accordance with procedures
Conduct database and open-source research
Route and escalate calls appropriately
Perform other duties as assigned

Requirements

What you’ll need

3+ years of experience in a call center
High school diploma or equivalent is required
Proven ability to multitask while simultaneously communicating and inputting data
Strong written and verbal communication skills
Ability to work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
Proficiency in Microsoft 365, particularly Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
Proficiency with telephony systems, CRMs, and Microsoft Office Suite
Experience handling sensitive information
Ability to pass a government security background check

Benefits

Comp & perks

Equal Opportunity Employer
Non-discrimination protections based on race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, and other characteristics protected by applicable federal, state, or local laws