TechOp Solutions International

Customer Support

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escalate calls appropriately
• Perform other duties as assigned

Customer Service Representative

Call Center Representative

Recruitment

• Partner with Hiring Managers and Recruiting Leads to understand hiring needs
• Manage the full recruiting lifecycle across the contact center portfolio, including sourcing, hiring, processing, and onboarding
• Screen resumes, interview candidates by phone, pre-recorded video, and/or in person, administer assessments, check references, and recommend hire or no hire
• Follow up with candidates and Hiring Managers on interview process status
• Manage and report candidate activity in the Applicant Tracking System (ATS); analyze pipeline health and recommend changes
• Draft and deliver employment offers for exempt and non-exempt positions
• Manage the security process for contingent hires, guide candidates, answer questions, and verify documents before submission
• Meet hiring goals, turnaround times, and service-level expectations
• Learn and independently operate new systems, tools, and workflows
• Develop job descriptions
• Build and maintain relationships with active and passive talent
• Design, refine, and implement recruiting strategies with recruiting teams and senior managers
• Monitor job boards, social networks, and recruiting platforms; create and publish job descriptions and announcements
• Source and identify candidates meeting specified requirements and experience
• Communicate employment information during offer delivery, including benefits, compensation, and non-competition agreements
• Ensure compliance with federal and state laws and regulations
• Upload, track, and maintain documentation in ATS, HRIS, and security systems, ensuring labeling, version control, and audit readiness
• Perform other assigned duties

Corporate Recruiter – 1099

• Partner with Hiring Managers and Recruiting Leads to understand hiring needs
• Manage the full recruiting lifecycle across the contact center portfolio, including finding, hiring, processing, and onboarding talent
• Screen resumes and interview candidates by phone, pre-recorded video, and/or in person
• Administer assessments and conduct reference checks
• Make hire or no-hire recommendations
• Follow up with candidates and Hiring Managers regarding interview-process status
• Manage and report candidate activity in the Applicant Tracking System (ATS)
• Apply data analysis skills and tools to evaluate pipeline health and recommend changes
• Draft and deliver employment offers for exempt and non-exempt positions
• Manage the security process for contingent hires, including candidate guidance, questions, and document accuracy checks
• Meet competitive hiring goals, turnaround times, and service-level expectations
• Learn and independently operate new systems, tools, and workflows
• Develop job descriptions
• Build and maintain relationships with active and passive talent
• Design, refine, and implement recruiting strategies with the recruiting team and senior managers
• Monitor job boards, social networks, and talent platforms
• Create and release job descriptions and announcements
• Source and identify candidates using online resources
• Communicate employment information during offers, including benefits, compensation, and non-competition agreements
• Ensure compliance with federal and state laws and regulations
• Upload, track, and maintain documentation in ATS, HRIS, and security systems
• Perform other assigned duties

Corporate Recruiter

Analyst

• Independently review, analyze, and process complex, sensitive, backlogged, appeal, and litigation-related FOIA cases
• Identify responsive records and conduct detailed disclosure analyses using independent judgment
• Apply appropriate FOIA and Privacy Act exemptions and document the legal basis for withholding information
• Review large volumes of electronic records using case-management, eDiscovery, and document-review tools
• Redact and sanitize records, apply Bates numbering when required, and prepare final production packages
• Prepare Vaughn indices, litigation documentation, appeal files, declarations, and supporting analyses
• Draft correspondence, disclosure recommendations, decision documents, and responses using approved templates
• Coordinate with program offices, regional locations, records custodians, requesters, and legal stakeholders
• Develop search terms and conduct approved searches within designated eDiscovery systems
• Perform quality-control reviews and mentor or provide technical guidance to junior analysts
• Identify process improvements and contribute to reports, white papers, presentations, and lessons-learned analyses
• Maintain complete and accurate documentation in the FOIA case-management system
• Perform additional duties as assigned
• Serve as the primary management contact for a federal FOIA support program
• Oversee operations and ensure effective integration of project management, quality assurance, performance, staffing, financial oversight, and risk management activities across the program

Senior FOIA Analyst

• Review and process new, open, routine, complex, and backlogged FOIA requests
• Determine whether records are responsive to assigned requests
• Analyze records and recommend the appropriate application of FOIA and Privacy Act exemptions
• Prepare records for release by applying redactions
• Draft correspondence to requesters and coordinate with records custodians to clarify scope, search terms, and disclosure concerns
• Support FOIA appeals and litigation by organizing case files, reviewing records, and preparing supporting documentation
• Use case-management, eDiscovery, SharePoint, Box, and other approved systems
• Record case actions, correspondence, determinations, and supporting documentation accurately in the designated tracking system
• Prepare document indices, status reports, disclosure analyses, and case-closure documentation
• Perform additional duties as assigned

FOIA Analyst

• Review assigned FOIA requests and identify potentially responsive records
• Process routine, open, and backlogged FOIA cases in accordance with internal procedures
• Review documents for responsiveness, duplication, sensitivity, and potentially exempt information
• Recommend redactions and withholding determinations under the guidance of senior FOIA personnel
• Use approved redaction software to box exempt material, sanitize records, and prepare files for release
• Draft standard correspondence using approved FOIA templates
• Upload records, correspondence, case notes, and supporting documentation into the case management system
• Coordinate with team members, records custodians, and program contacts to obtain required information
• Track assigned cases, deadlines, document volumes, and case-processing activities
• Perform additional duties as assigned

Junior FOIA Analyst

Program Manager

• Direct and oversee all program activities, personnel, tasks, deliverables, schedules, and performance requirements
• Develop, maintain, and update the Program Management Plan, project schedules, staffing plans, quality controls, and risk-management strategies
• Manage personnel assigned to routine FOIA cases, appeals, litigation, and specialized program support
• Monitor workload, productivity, quality, budgets, and government priorities
• Lead biweekly project status meetings and participate in kick-off, ad hoc, and stakeholder meetings
• Prepare agendas, meeting minutes, weekly and monthly progress reports, financial reports, annual reports, and transition plans
• Identify project risks, performance concerns, resource constraints, and schedule variances and recommend corrective actions
• Ensure FOIA work products comply with applicable laws, policies, standard operating procedures, and quality requirements
• Coordinate with the Contracting Officer’s Representative, FOIA leadership, program offices, regional locations, legal personnel, and contractor staff
• Recommend process and system improvements that increase the quality, efficiency, and timeliness of FOIA case processing
• Perform additional duties as assigned

Program Manager – FOIA

Graphics Designer

TechOp Solutions International is seeking a Graphic Designer to create clear, compelling, and accessible visual materials supporting federal portfolio management, innovation, research, and development communications. The Graphic Designer will translate complex technical and program information into polished graphics for executive presentations, websites, briefings, newsletters, and stakeholder engagements. 
Duties:

- Design graphics, diagrams, infographics, images, templates, and other visual assets communicating enterprise research, development, and program priorities. 

- Develop executive-level presentation graphics for internal and external executive audiences. 

- Create visual content for Microsoft Teams, SharePoint, the client intranet, newsletters, articles, reports, and stakeholder events. 

- Translate technical, analytical, and program-management information into accurate and intuitive visual narratives. 

- Apply client visual-identity, Section 508 accessibility, records-management, and information-security requirements. 

- Collaborate with writers, analysts, portfolio managers, subject-matter experts, and leadership; incorporate review comments rapidly. 

- Prepare final products for digital display, print, and approved collaboration platforms. 

- Performs additional duties as assigned

Graphic Designer

Communications

TechOp Solutions International is seeking a Communications Specialist to provide technical writing, editing, and stakeholder communications support to a federal program office. This individual will translate complex research, development, and innovation activities into clear, concise, and audience-appropriate materials for senior leaders, client organizations, and external stakeholders. The Communications Specialist will work closely with program leadership and subject-matter experts to ensure communications are accurate, consistent, and aligned with program objectives 
Duties:

- Develop communications materials supporting the enterprise innovation, research, and development strategy and related implementation activities. 

- Draft, edit, and format governance documents, decision memoranda, briefings, reports, meeting materials, fact sheets, and executive correspondence. 

- Maintain content on the client intranet and program website, Microsoft Teams sites, SharePoint sites, and other approved collaboration platforms. 

- Review PowerPoint, Word, Excel, and Adobe Acrobat products for accuracy, clarity, consistency, and compliance with client writing, branding, and communications guidance. 

- Performs additional duties as assigned

Communications Specialist

Project Manager

TechOp Solutions International is seeking a Project Analyst to provide portfolio, program, and project management support to a federal program office. The Project Analyst will help identify and prioritize research, development, testing, and evaluation needs; support business and budget processes; track requirements; analyze data; and prepare high-quality materials to support leadership decision-making. 
Duties:

- Support federal portfolio managers throughout the R&D lifecycle, including requirements generation, technology scouting, solution identification, project execution, transition, and performance assessment. 

- Coordinate Integrated Product Team meetings and Component engagements; prepare agendas, read-ahead packages, minutes, action items, white papers, quad charts, and executive briefings. 

- Enter, maintain, extract, analyze, and summarize RDT&E-need information in client’s CRM system, approved workflow, requirements-tracking, and reporting systems. 

- Support Planning, Programming, Budgeting, and Execution activities, budget proposals, spend planning, and funding documentation. 

- Respond to data calls, consolidate inputs, establish metrics, create dashboards, and track schedule, cost, performance, risks, and deliverables. 

- Performs additional duties as assigned

Sr. Project Analyst

Administrative Assistant

TechOp Solutions International is seeking an Administrative Specialist to provide operational, records-management, scheduling, and meeting-management support to federal program teams. 
Duties:

- Support administration and consolidation of annual and ad hoc data calls for federal innovation. 

- Maintain program-office digital artifacts and records throughout the annual cycle. 

- Develop and maintain participant rosters, calendars, contact lists, meeting invitations, agendas, minutes, action items, and correspondence. 

- Schedule meetings and coordinate logistics involving client organizations, cross-functional partners, contractors, and senior leadership. 

- Maintain Microsoft Teams, SharePoint, the client intranet, and approved records repositories in accordance with established naming and filing conventions. 

- Track deadlines, approvals, deliverables, property, onboarding actions, and follow-up items; elevate risks or overdue actions promptly. 

- Performs additional duties as assigned