Customer Service Representative

TechOp Solutions International

. Answer and track incoming calls .

Posted 10/9/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing high-volume call center operations while effectively utilizing Microsoft 365 and telephony systems. Capable of conducting thorough research and maintaining accurate documentation in compliance with established procedures.

Highest-signal resume keywords

3+ Years Call Center ExperienceProficiency In Microsoft 365Strong Written And Verbal Communication SkillsAbility To MultitaskExperience Handling Sensitive Information

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call TrackingReport PreparationDatabase ResearchCritical ThinkingData InputInformation DocumentationTelephony Systems ProficiencyCRM ProficiencyMicrosoft Word ProficiencyOpen-Source Research

Soft Skills

Independent WorkSound JudgmentDecision MakingCommunication SkillsMultitasking Ability

Tools & Technologies

Microsoft Office SuiteTelephony SystemsCRMsGovernment Systems

Industry Keywords

Call Center OperationsGovernment Security Background CheckSensitive Information Handling

About the role

Key responsibilities & impact

Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
Accurately record all details in accordance with procedures
Conduct database and open-source research
Route and escalate calls appropriately
Perform other duties as assigned

Requirements

What you’ll need

3+ years of experience in a call center
High school diploma or equivalent is required
Proven ability to multitask while simultaneously communicating and inputting data
Strong written and verbal communication skills
Ability to work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
Proficiency in Microsoft 365, particularly Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
Proficiency with telephony systems, CRMs, and Microsoft Office Suite
Experience handling sensitive information
Ability to pass a government security background check

Benefits

Comp & perks

Equal Opportunity Employer; does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.