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Client Ticketing Services Manager
TEG Pty Ltd. Partner with clients to define event ticketing build requirements and timeframes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in event ticketing operations, including managing ticketing builds, on-site engagement, and post-event reporting. Strong client-focused communication and relationship-building skills are essential for enhancing ticket sales and brand profile.
Highest-signal resume keywords
Event Ticketing Operations ManagementClient-Focused CommunicationAttention to DetailTroubleshooting Complex IssuesRelationship Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Ticketing SystemsEvent ManagementPost-Event ReportingOperational FeedbackSettlements Management
Soft Skills
Professional CommunicationClient Problem ResolutionAttention to DetailAdaptability in Fast-Paced Environments
Industry Keywords
Live EventsPromotional StrategiesBox Office ManagementFan EngagementSydney-Based
About the role
Key responsibilities & impact- Partner with clients to define event ticketing build requirements and timeframes
- Deliver accurate ticketing builds and provide timely insights
- Build and maintain events in the ticketing system
- Manage end-to-end ticketing operations on event days
- Provide on-site testing and engagement throughout events
- Manage Box Office staff
- Produce post-event reporting and provide operational feedback
- Manage settlements
- Partner with internal and external leads to implement and fulfill promotional strategies
- Work with the State Manager to innovate and provide value-added solutions that increase ticket sales and build brand profile
- Liaise with marketing, web, technology and finance departments to maintain high service delivery
Requirements
What you’ll need- Passion for live events and understanding of the "Fan as our Star" philosophy
- Client-focused attitude and professional communication across all levels
- Sharp attention to detail and ability to troubleshoot complex issues in fast-paced environments
- Ability to develop new and existing relationships and resolve client problems efficiently
- Understanding of, or ability to quickly learn, complex ticketing systems and digital processes
- Experience working in events or ticketing systems is desirable
- Ability to work outside business hours and on weekends
- Mandatory attendance at events
- Sydney-based
Benefits
Comp & perks- Free and discounted tickets to shows, sport and festivals across the network, plus presales and staff allocations for major on-sales
- Hybrid and flexible working, with flexible hours where the role allows
- Paid parental leave for primary caregivers regardless of gender, with support returning to work
- Annual leave, birthday leave and purchase leave
- Employee Assistance Program (EAP), including career coaching for the employee and family
- Free flu vaccinations
- One paid volunteer day per year
- Structured development programs such as Ticketek Academy
- Secondments to major events
- Career paths tailored to interests and skills
- ALL STAR Awards and service milestones
- Superannuation (super)