Customer Service Representative

TEG Pty Ltd

. Respond to customer queries via phone and email .

Posted 9/24/2026contractRemote • United KingdomMid-LevelSenior💰 £25,875 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service delivery, utilizing Zendesk and Aspect for effective ticket management and workforce optimization. Capable of collaborating with diverse stakeholders while maintaining a strong focus on enhancing the customer experience.

Highest-signal resume keywords

Zendesk Ticketing ManagementAspect Workforce ManagementCustomer Service ExperienceCRM System ProficiencyMeta Business Suite Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ZendeskAspectCRM SystemsMeta Business SuiteTrustpilotTicketing RoutingMacro ManagementQueue NavigationKnowledge Base AdministrationAgent Scheduling

Soft Skills

Customer FocusCollaborationEffective Communication

Tools & Technologies

ZendeskAspectMeta Business SuiteTrustpilot

Industry Keywords

Customer ServiceEvent SupportService Delivery ReportingWorkforce Optimization

About the role

Key responsibilities & impact

Respond to customer queries via phone and email
Print and pack tickets for customers attending upcoming events
Provide service delivery reporting as required
Deliver timely, efficient, and effective customer service and dispatch services
Support event-related customer service
Maintain focus on the customer experience
Collaborate across a broad stakeholder group
Work event days, including weekends as required
Work a three-month contract from October through the end of December

Requirements

What you’ll need

Experience using Zendesk, including ticketing routing, macro management, queue navigation, and knowledge base administration
Demonstrated experience with Aspect for workforce management, agent scheduling, forecasting, and real-time activity tracking
Ability to use Aspect insights to optimize Zendesk ticket handling capacity and queue output
Customer service experience on the telephone and via email
Experience using CRM systems
Experience using Meta Business Suite
Experience using Trustpilot review platform
Right to work in the UK
Availability to work Wednesday–Sunday, 9:00am–5:00pm
Availability for event-day work, including weekends as required

Benefits

Comp & perks

23 days annual leave plus Birthday leave
Enhanced pension contributions, sick and family leave
Complimentary tickets
Recognition Awards
Employee Assistance Programme