Business Central Support Team Lead – Managed Services

TEKenable Ltd

. Lead, coach and develop a team of Business Central Functional and Technical Consultants .

Posted 9/25/2026full-timeRemote • Ireland, United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Microsoft Dynamics 365 Business Central, providing technical guidance and leadership while ensuring adherence to ITIL-aligned processes. Capable of mentoring teams and driving service performance through effective communication and stakeholder engagement.

Highest-signal resume keywords

Microsoft Dynamics 365 Business CentralITIL Incident ManagementTeam LeadershipBusiness Central ISV SolutionsStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Central Functional UnderstandingBusiness Central Technical UnderstandingPerformance Metrics MonitoringSLA ManagementChange Management Processes

Soft Skills

Excellent CommunicationPresentation SkillsMentoringCoachingStakeholder Engagement

Tools & Technologies

Power BIContiniaJet ReportsInsight Works

Industry Keywords

Managed ServicesERP SupportConsulting EnvironmentService ReviewsSupport Documentation

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead, coach and develop a team of Business Central Functional and Technical Consultants
Provide technical guidance and day-to-day leadership across support and change activities
Support performance reviews, development planning and capability growth
Own the technical and functional direction for Business Central within the Managed Services practice
Ensure delivery teams follow ITIL-aligned Incident, Problem and Change Management processes
Monitor SLA, KPI and service performance metrics and drive corrective actions
Act as the senior escalation point for complex Business Central support issues
Maintain knowledge bases, runbooks, SOPs and support documentation
Advise customers on Microsoft release waves, upgrades and Business Central roadmaps
Act as the primary escalation contact for Business Central managed service customers
Participate in Monthly and Quarterly Service Reviews
Present service performance, SLA adherence, improvement initiatives and risks
Work with customers, technical teams, practice leadership and service management to ensure outstanding service delivery

Requirements

What you’ll need

5+ years' experience working with Microsoft Dynamics 365 Business Central
Strong functional and technical understanding of Business Central solutions
Previous experience leading, mentoring or coordinating consultants or support teams
Experience operating in a Managed Services, ERP Support or Consulting environment
Knowledge of Business Central ISV solutions such as Continia, Jet Reports, Insight Works and Power BI
Excellent communication, stakeholder engagement and presentation skills
Ability to demonstrate TEKenable’s values of resilience, heartfelt service, always striving, and insatiable curiosity

Benefits

Comp & perks

Remote work from anywhere in Ireland or the UK
Laptop and any additional equipment needed
Flexible working hours around core business hours, subject to line manager approval
Comprehensive health insurance stipend
Employee pension scheme
Regular company trips, events and activities
Professional growth and architecture development opportunities
Exposure to international projects and clients
Diverse technology exposure across Microsoft, Salesforce and low-code platforms