TEKenable Ltd

Business Support

• Lead, coach and develop a team of Business Central Functional and Technical Consultants
• Provide technical guidance and day-to-day leadership across support and change activities
• Support performance reviews, development planning and capability growth
• Own the technical and functional direction for Business Central within the Managed Services practice
• Ensure delivery teams follow ITIL-aligned Incident, Problem and Change Management processes
• Monitor SLA, KPI and service performance metrics and drive corrective actions
• Act as the senior escalation point for complex Business Central support issues
• Maintain knowledge bases, runbooks, SOPs and support documentation
• Advise customers on Microsoft release waves, upgrades and Business Central roadmaps
• Act as the primary escalation contact for Business Central managed service customers
• Participate in Monthly and Quarterly Service Reviews
• Present service performance, SLA adherence, improvement initiatives and risks
• Work with customers, technical teams, practice leadership and service management to ensure outstanding service delivery

Business Central Support Team Lead – Managed Services