SaaS Implementation Specialist, SaaS Experience Required

Tekion Corp

. Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments through remote and in-person delivery .

Posted 11/3/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $76,875 - $128,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SaaS implementation and onboarding, with a strong focus on customer adoption metrics and change management. Proven ability to facilitate training and manage project cycles effectively in a cloud-based environment.

Highest-signal resume keywords

SaaS Implementation ExperienceProject ManagementCustomer Change ManagementCloud Platform ConfigurationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

B2B SaaS SolutionsCloud PlatformsSystem IntegrationsAgile MethodologyOnboarding MetricsEngagement KPIsTechnical DeliverablesTraining Feedback SynthesisWorkflow ConfigurationDigital Runbooks

Soft Skills

MentoringRelationship BuildingInstructional SkillsAdaptabilityProblem-Solving

Tools & Technologies

JiraSalesforce

Certifications & Qualifications

SaaS Product Certification

Industry Keywords

ERPCRMCustomer AdoptionImplementation RisksStakeholder EngagementEarly-Stage Startup Experience

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments through remote and in-person delivery
Provide instruction and guidance while configuring SaaS workflows, system integrations, and best practices
Guide, mentor, and direct additional implementation specialists on projects
Coordinate tasks and deliverables in agile or SaaS-focused project cycles
Obtain milestone signoffs from dealership stakeholders and document approvals digitally
Identify, communicate, and mitigate implementation risks using tools such as Jira or Salesforce
Manage onboarding and training activities using digital runbooks
Complete an intensive 8–10 week SaaS product certification and training program
Manage organizational change and customer resistance
Build relationships with dealership personnel and represent Tekion as a trusted partner
Collect and synthesize training feedback for product and customer success teams
Represent Tekion professionally in customer and stakeholder interactions

Requirements

What you’ll need

2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption
Bachelor's degree in business or related field is highly preferred
Understanding of onboarding and adoption metrics, including activation rates and engagement KPIs, within a SaaS business model
Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems
Experience working in an early-stage startup environment is a plus
Exceptional written and verbal communication skills
Ability to articulate technical jargon into consumable levels of understanding for adult learners
Ability to translate customer suggestions or insights into technical deliverables
3+ years in Project Management or Project Lead role is preferred
Ability to travel up to 90% by car and/or plane, including overnight stays
SaaS implementation experience is required
Must be authorized to work in the United States; visa sponsorship is not available

Benefits

Comp & perks

Competitive compensation
Generous stock options
100% employer-paid medical, dental and vision coverage
Unlimited PTO
Parental leave
Free snacks and beverages
Career growth and development opportunities
Opportunity to work with advanced technologies
Dynamic work environment with community and collaboration
Open and transparent culture that encourages innovation and rewards performance