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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding and success, with a focus on driving product adoption and managing client relationships effectively. Proficient in time management, organizational skills, and documentation throughout the onboarding lifecycle.
Highest-signal resume keywords
Customer OnboardingProduct AdoptionTime ManagementOrganizational SkillsCustomer Success
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CommunicationRelationship BuildingProblem Solving
Tools & Technologies
CRM ToolsSalesforce
Industry Keywords
Automotive IndustryCustomer-Facing RolesAccount SetupData MigrationClient Progress
About the role
Key responsibilities & impact- Become a Tekmetric Product Expert
- Guide new single-location auto repair shops through onboarding from contract close to go-live, including account setup and data migration
- Build relationships with shop owners and serve as their primary contact during their first six months
- Lead customer calls and hands-on training sessions to drive Tekmetric adoption
- Monitor product usage and drive best practices and improvements in key system metrics
- Own customer risks and escalations, including stalled implementations and unresponsive customers
- Accurately document activity and progress throughout the customer journey
- Collaborate with Sales, Support, and Product teams on customer feedback and de-escalation
- Reinforce Tekmetric as the industry standard for customer service and communication
Requirements
What you’ll need- 1–2 years in Customer Onboarding, Customer Success, or other customer-facing roles
- Proven ability to manage concurrent client onboarding timelines, track milestones, and drive product adoption without direct supervision
- Ability to lead customer-facing calls and explain complex details with simplicity and clarity
- Strong time-management and organizational skills, including maintaining documentation throughout the onboarding lifecycle
- Ability to work through ambiguity or change while keeping client progress moving forward
- Familiarity with CRM tools such as Salesforce is a plus, but not required
- Automotive industry experience or knowledge is appreciated, but not required
- Bachelor’s degree preferred
Benefits
Comp & perks- Flexible remote work
- Competitive base salaries
- Flexible PTO with no set number of days
- Paid maternity, parental bonding, and medical leave
- Comprehensive Medical, Dental, Vision, and Prescription coverage; employee-only plans cover 100% of premiums and family coverage is 50% covered
- Free confidential counseling through BetterHelp
- 401(k) retirement savings plan with 100% employer match on contributions up to 6%
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Up to $60/month toward fitness, mental health, or wellness expenses
- $300 home office setup bonus after one year of employment
- Continuing education support
- Team and company-wide offsites several times a year, with attendance fully supported