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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities through effective communication, problem-solving, and empathy. Possesses a solid understanding of customer service best practices and the ability to adapt to new tools and software.
Highest-signal resume keywords
Customer-Facing ExperienceEmpathy and Customer-Centric ApproachVerbal and Written Communication SkillsOrganizational SkillsTechnical Curiosity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Financial ConceptsCustomer Support DocumentationTicket ManagementProduct KnowledgeCollaboration with Development Team
Soft Skills
Interpersonal SkillsProblem-Solving MentalityEnergy and EnthusiasmSelf-Starter AttitudeAttention to Detail
Tools & Technologies
Customer Support SoftwareCommunication Tools
Industry Keywords
Customer Service Best PracticesCustomer FeedbackPerformance GoalsTeam CollaborationHigh-Performance Team Settings
About the role
Key responsibilities & impact- Handle customer questions by phone, chat, and email
- Identify issues and guide customers toward effective solutions
- Provide empathetic, transparent customer support
- Document bugs and collaborate with the development team on fixes and product improvements
- Update tickets, account details, and communication logs
- Maintain knowledge of product features, industry trends, and customer service best practices
- Gather customer feedback to improve service and product experience
- Meet or exceed performance goals
- Support teammates as needed
- Develop in customer success with opportunities for career progression
Requirements
What you’ll need- Minimum 1 year of experience in a customer-facing role across any industry
- High empathy, energy, and customer-centric personality
- Technical curiosity, strong organization, and excellent verbal and written communication skills
- Familiarity with basic financial and accounting concepts
- General business mindset
- Strong empathy for customers and passion for growth
- Interpersonal skills and problem-solving mentality
- Energy, drive, enthusiasm, initiative, commitment, integrity, and professionalism
- Ability to quickly build rapport with customers
- Self-starter attitude, organizational skills, and attention to detail
- Ability to quickly learn and navigate new software and tools
- Background in team sports, college athletics, or other high-performance team settings is a plus
- Ability to balance independent work with a strong presence during in-person collaboration days
- Candidates based on the East Coast to support specific working hours
Benefits
Comp & perks- Remote work flexibility
- Competitive base salaries
- Flexible PTO with no set number of days
- Paid maternity, parental bonding, and medical leave
- Medical, Dental, Vision, and Prescription coverage; employee-only plans cover 100% of premiums and family coverage receives 50% cost coverage
- Free confidential counseling through BetterHelp
- 401(k) plan with 100% employer match on contributions up to 6%
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Up to $60/month toward fitness, mental health, or wellness expenses
- $300 home office setup bonus after one year of employment
- Support for continuing education
- Team and company-wide offsites several times a year, with attendance fully supported