Account Services Representative

TEKsystems

. Ensure account and member security by identifying red flags and safeguarding member assets and account information.

Posted 11/10/2026contractAtlanta • Georgia • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing account transactions and member inquiries. Proficient in utilizing technology for account management and ensuring member security.

Highest-signal resume keywords

Customer ServiceAccount ManagementVerbal And Written Communication SkillsTime ManagementTechnical Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account TransactionsDebit Card ProcessingFund TransfersOnline Banking EnrollmentTyping SkillsComplex Account TransactionsDispute SubmissionDirect Deposit ReleaseAccount ShutdownsCheck Stop-Payments

Soft Skills

Active ListeningDecision-MakingAdaptabilityAccountabilityConflict Resolution

Tools & Technologies

High-Speed InternetEthernet ConnectionWorkstation SetupDual Monitors

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Member SecurityAccount InformationFinancial TransactionsCustomer EducationVirtual Training

About the role

Key responsibilities & impact

Ensure account and member security by identifying red flags and safeguarding member assets and account information.
Provide account information and perform basic account transactions.
Route members to the appropriate departments.
Provide account balances and review transactions on member and business accounts.
Transfer funds on member and business accounts to other members or financial institutions.
Open new accounts and educate members or potential members on suitable products and services.
Enroll members in online and mobile banking and provide guidance on related features and benefits.
Order debit cards for new and existing members.
Research debit-card transactions and process limit increases.
Handle lost, stolen, or misplaced debit-card queries.
Submit disputes for unauthorized electronic checks.
Release direct deposits.
Perform complex account transactions, including account shutdowns and check stop-payments.
Complete virtual training, onsite classes at a local facility, nesting, phone exercises, and assigned HOA/DOA work.

Requirements

What you’ll need

High School Diploma or equivalent.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Proficiency with computers, and strong typing skills.
Ability to ask prying questions and diffuse tense situations when needed.
Strong time management and decision-making skills.
Adaptability and accountability.
Must reside within a 60-mile radius of the local Training Hub.
Previously established, non-satellite high-speed internet connection that is not public or shared.
Minimum of 50 Mbps download speed and 25 Mbps upload speed.
Ethernet connection required.
Ability to set up and install workstation equipment within 8-12 feet of the modem/router.
Workspace must accommodate two monitors, a phone, keyboard, and mouse and be free of distractions.
Must be available to work either every Saturday or every Sunday.
Reliable and dependable attendance during training.

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan with pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)