TEKsystems

Insurance

• Prepare and process various insurance claims
• Verify data by conferring with appropriate agencies daily
• Create and process electronic claim submissions for various payers daily
• Research claim errors, make corrections, and resubmit claims
• Review accounts receivable reports daily and follow up on delinquent accounts
• Receive, investigate, and respond to inquiries from payers and/or agencies concerning accounts receivable activity
• Maintain and develop accounts receivable schedules to track issues and resolutions
• Resolve customer requests, inquiries, and concerns

Medical Claims/Insurance Specialist

Billing Specialist

• Assist patients with billing, EOB, deductible, Medicare, and insurance questions
• Research accounts and resolve basic billing issues
• Update insurance information
• Handle high-volume calls while providing compassionate customer service
• Support a major Epic transition

Patient Billing Representative

• Assist patients with billing, explanation of benefits (EOB), deductible, Medicare, and insurance questions
• Research patient accounts and resolve basic billing issues
• Update insurance information
• Handle high-volume calls while providing compassionate customer service
• Support a major Epic transition

Customer Support

• Receive consumer calls and emails regarding problems, installation instructions, and general product information for Kwikset specialty locks
• Answer a high volume of incoming technical support calls
• Provide product knowledge and direct consumers to the proper source when necessary
• Handle calls with tact, diplomacy, and strong consumer service orientation according to company guidelines
• Enter pertinent consumer information into a computer system during calls
• Respond to consumer repair requests according to Consumer Service procedures
• Evaluate product problems and determine whether products should be scrapped or repaired
• Assist consumers with installation techniques, product features, and product models

Customer Service Representative

Analyst

• Review and underwrite vehicle loan applications submitted through dealership networks for credit union partners
• Analyze credit bureau reports and borrower credit history
• Evaluate debt-to-income (DTI), payment-to-income (PTI), loan-to-value (LTV), income documentation, and overall borrower risk
• Make loan approval, decline, and stipulation decisions within lending guidelines
• Document underwriting decisions and rationale within loan systems
• Communicate directly with dealerships and credit union partners
• Follow up to obtain missing documentation and loan conditions
• Manage a high-volume queue while meeting production and turnaround goals
• Support funding and loan completion activities
• Complete two weeks of training Monday-Friday, 9:00 AM-6:00 PM Mountain Time
• Work the regular Thursday-Monday schedule, 12:00 PM-9:00 PM Mountain Time, with Tuesday and Wednesday off

Indirect Auto Credit Analyst

• Review and underwrite vehicle loan applications submitted through dealership networks for credit union partners
• Analyze credit bureau reports and borrower credit history
• Evaluate debt-to-income (DTI), payment-to-income (PTI), loan-to-value (LTV), income documentation, and overall borrower risk
• Make loan approval, decline, and stipulation decisions within lending guidelines
• Document underwriting decisions and rationale in loan systems
• Communicate directly with dealerships and credit union partners
• Follow up to obtain missing documentation and loan conditions
• Manage a high-volume queue while meeting production and turnaround goals
• Support funding and loan completion activities
• Complete initial training Monday-Friday, 9:00 AM-6:00 PM Mountain Time
• Work the regular Thursday-Monday schedule, 12:00 PM-9:00 PM Mountain Time, with Tuesday and Wednesday off
• Bid for alternative schedules quarterly based on production and performance metrics

Executive Assistant

• Manage executive calendars, scheduling meetings, appointments, and travel arrangements
• Coordinate internal and external meetings, conference calls, and video conferences
• Prepare and submit expense reports through Concur
• Serve as a liaison between executives, clients, and internal stakeholders
• Respond to emails, phone calls, and correspondence on behalf of leadership
• Coordinate cross-functional meetings and communications
• Support special projects and initiatives, tracking progress and ensuring deadlines are met
• Assist with project management activities using tools such as Asana

IT Support

• Provide Tier 1 technical support to internal users via phone, email, and ticketing systems
• Troubleshoot hardware, software, account access, and connectivity issues
• Support user administration and account management within Active Directory
• Assist with Microsoft Exchange-related support requests
• Escalate complex issues when appropriate while ensuring excellent customer communication
• Document resolutions and maintain accurate support records

Helpdesk Agent

Solutions Engineer

• Manage multiple sales opportunities and account teams/programs
• Provide sales and solution assurance for client services
• Understand customer business and technical requirements
• Develop and mature solution designs with customers and stakeholders
• Manage expectations and resolve sales, stakeholder, and delivery issues
• Assemble delivery teams for new engagements
• Consolidate solution status and proposed costing information
• Address and communicate sales/solution escalations
• Implement knowledge management and sales-to-delivery knowledge transfer processes
• Manage sales/solutions risks and opportunities and facilitate resolution
• Coordinate solution change control
• Analyze practice pipelines and opportunities, review product lines, and conduct solution health checks
• Establish customer reference relationships
• Support account strategy development and execution
• Manage requirements, deliverables, costs, contracts, timelines, risks, assumptions, and customer satisfaction
• Maintain engagement profitability and identify future business opportunities
• Mentor, manage, and develop product/project team members
• Conduct annual reviews and provide employee feedback
• Develop audit and compliance capability and integrate IT with audit functions
• Negotiate audit issue specificity and develop Management Action Plans
• Plan external, internal, and regulatory audits
• Build security control and compliance programs, including POA&M
• Serve as intermediary among auditors, IT Risk, Business Continuity/Disaster Recovery, applications, and database teams
• Develop, test, and implement DoD RMF/FedRAMP compliance plans
• Review artifacts and conduct infrastructure assessments for DoD, RMF, and FedRAMP certification

Security Solutions Architect

• Serve as the first point of contact for members
• Deliver support with empathy, clarity, and confidence
• Explain complex financial products and services clearly
• Navigate multiple systems while maintaining focus during conversations
• Assist members with accounts, cards, loans, savings, and retirement planning
• Identify and offer appropriate solutions to help members achieve their goals
• Build lasting member relationships

• Manage multiple sales opportunities and account teams/programs
• Provide sales and solution assurance for client services
• Understand customer business and technical requirements
• Develop and mature solution designs with customers and stakeholders
• Manage expectations and resolve sales, stakeholder, and delivery issues
• Facilitate internal communication and assemble delivery teams for new engagements
• Consolidate solution status and proposed costing information
• Address and communicate sales/solution escalation procedures
• Implement knowledge management and sales-to-delivery knowledge transfer
• Manage sales/solutions risks and opportunities and facilitate resolution
• Coordinate solution change control processes
• Perform practice pipeline and opportunity analysis, product line reviews, and solution health checks
• Examine customer reference-ability and maintain customer and account-team relationships
• Refine practice pipeline and product line attributes using metrics, analysis, marketplace fit, and technology changes
• Support account strategy development and execution
• Manage customer requirements, deliverables, costs, contract type, timelines, risks, assumptions, and satisfaction
• Ensure solution methodology is followed from opportunity assessment through project closeout
• Maintain financial and contractual responsibility for engagement profitability
• Identify additional business opportunities and support future pursuits
• Mentor, manage, and develop product/project team members
• Conduct annual reviews and provide performance feedback
• Ensure HR policies and procedures are communicated and executed
• Develop organizational capability for audit, compliance, and risk governance
• Support integration between IT and audit
• Negotiate audit issue specificity with Internal Audit
• Plan external, internal, and regulatory audit compliance activities
• Act as intermediary among auditors, IT Risk, Business and Disaster Recovery, Applications Development, and Database Administration teams
• Develop, test, and implement DoD RMF/FedRAMP compliance plans
• Review artifacts and conduct infrastructure assessments supporting DoD, RMF, and FedRAMP certification

Solutions Architect

• Review and underwrite vehicle loan applications submitted through dealership networks on behalf of credit union partners
• Review supporting documentation
• Analyze credit bureau reports and borrower credit history
• Evaluate DTI, PTI, LTV, income documentation, and overall borrower risk
• Make loan approval, decline, and stipulation decisions within lending guidelines
• Document underwriting decisions and rationale within loan systems
• Communicate directly with dealerships and credit union partners
• Follow up to obtain missing documentation and loan conditions
• Manage a high-volume queue while meeting production and turnaround goals
• Support funding and loan completion activities
• Complete Monday-Friday, 9:00 AM-6:00 PM Mountain Time training during the first two weeks
• Work the regular Thursday-Monday, 12:00 PM-9:00 PM Mountain Time schedule after training, with Tuesday and Wednesday off

Revenue Cycle Specialist

• Post and reconcile healthcare payments, including ERA/EFT, checks, and credit cards
• Research unapplied cash, discrepancies, adjustments, denials, and refunds
• Reconcile payments against deposits and billing records

• Meet and maintain individual sales goals while providing exceptional customer service
• Respond promptly to inbound leads, including website applications and incoming calls
• Educate customers on property and casualty insurance products
• Accurately document customer interactions using internal systems
• Multitask effectively in a fast-paced, call-driven environment
• Collaborate closely with teammates to support overall team success

Medical Claims/Insurance Specialist

Patient Billing Representative

Patient Billing Representative

Customer Service Representative

Indirect Auto Credit Analyst

Indirect Auto Credit Analyst

Executive Assistant

Helpdesk Agent

Security Solutions Architect

Customer Service Representative

Solutions Architect

Indirect Auto Credit Analyst

Revenue Cycle Specialist

P&C Insurance Agent, Base + Uncapped Commission

Revenue Cycle Specialist