Account Services Representative

TEKsystems

. Ensure account and member security by identifying red flags and safeguarding member assets and account information.

Posted 11/8/2026contractAtlanta • Georgia • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing account transactions and member inquiries. Proficient in online and mobile banking services, with a focus on security and effective communication.

Highest-signal resume keywords

Customer ServiceAccount ManagementVerbal Communication SkillsTime ManagementDecision-Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Account TransactionsDebit Card ManagementOnline Banking EnrollmentTransaction ReviewFund TransfersAccount ShutdownsStop PaymentsTyping SkillsResearch SkillsDispute Submission

Soft Skills

Active ListeningAdaptabilityAccountabilityProfessional Phone VoiceConflict Resolution

Tools & Technologies

Computer ProficiencyHigh-Speed InternetEthernet Connection

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Member SecurityAccount InformationDirect DepositsElectronic ChecksVirtual Training

About the role

Key responsibilities & impact

Ensure account and member security by identifying red flags and safeguarding member assets and account information.
Provide account information and perform basic account transactions.
Route members to the appropriate departments.
Provide account balances and review transactions on member and business accounts.
Transfer funds on member and business accounts to other members or financial institutions.
Open new accounts and educate members or potential members on products and services.
Enroll members in online and mobile banking and provide guidance on these services.
Order debit cards for new and existing members.
Research debit-card transactions and handle limit increases.
Handle lost, stolen, or misplaced debit-card queries.
Submit disputes for unauthorized electronic checks.
Release direct deposits.
Perform complex account transactions, including account shutdowns and stop payments on checks.
Complete virtual training, onsite classes at a local facility, field exercises, nesting, and assigned HOA and DOA work.

Requirements

What you’ll need

High School Diploma or equivalent.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Proficiency with computers, and strong typing skills.
Ability to ask prying questions and diffuse tense situations when needed.
Strong time management and decision-making skills.
Adaptability and accountability.
Must reside within a 60-mile radius of the local Training Hub.
Previously established high-speed, non-satellite internet connection that is not public or shared.
Minimum of 50 Mbps download speed and 25 Mbps upload speed.
Ethernet connection and workstation within 8-12 feet of the modem/router.
Ability to work the required weekend schedule, Saturdays or Sundays.
Reliable and dependable attendance during training.

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Voluntary Life & AD&D insurance for the employee and dependents
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)