Adherence Care Navigator 2

TEKsystems

. Conduct 80–100 structured outbound calls per shift/day to Medicare members, pharmacies, and healthcare providers .

Posted 10/14/2026contractRemote • Florida • United StatesJuniorMid-Level💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting structured outbound calls to Medicare members and healthcare providers while effectively identifying and resolving medication adherence barriers. Proficient in documentation and maintaining quality in a high-volume call center environment.

Highest-signal resume keywords

Active CPhT CertificationMedication Adherence ResolutionOutbound Call ExperienceProficiency in Microsoft OfficeBilingual Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medication AdherencePatient EducationDocumentation AccuracyPharmacy ExperienceCall Center Operations

Soft Skills

ProfessionalismIndependent WorkCommunication

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookGoogle Workspace

Certifications & Qualifications

CPhT Certification

Industry Keywords

MedicareManaged CareHIPAA ComplianceChronic ConditionsHigh-Volume Call Center

About the role

Key responsibilities & impact

Conduct 80–100 structured outbound calls per shift/day to Medicare members, pharmacies, and healthcare providers
Identify and resolve medication adherence barriers for patients with chronic conditions including diabetes, hypertension, hyperlipidemia, and asthma
Follow structured call guides
Provide patient education within defined scope
Coordinate with pharmacies and healthcare providers as needed
Document all interactions in real time across multiple systems
Maintain quality and professionalism in a metrics-driven, high-volume call center environment

Requirements

What you’ll need

Active CPhT certification from PTCB and national certification
High School Diploma or GED
Minimum 2 years of pharmacy or related patient interaction experience
2–5 years of experience with pharmacy and heavy outbound calls
Proficiency in Microsoft Word, Excel, Outlook, and Google
Ability to learn new technology
Medicare/managed care experience preferred
Ability to work independently in a remote environment
Proficiency in English and a second language for bilingual candidates; Spanish, Mandarin, Korean, Cantonese, or Vietnamese a plus
Ability to work full time, 40 hours per week, Monday–Friday, within 8:00 AM–8:00 PM CST shift range
Ability to hardwire directly into a router/modem; T-Mobile, satellite, and 5G internet are not accepted
Internet speed of at least 50 Mbps download and 10 Mbps upload
Quiet, distraction-free workspace for work-from-home equipment
Commitment to HIPAA compliance and documentation accuracy

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Equipment provided for remote work