Adherence Care Navigator 2 – CPhT

TEKsystems

. Conduct 80–100 structured outbound calls per shift/day in a high-volume remote call center .

Posted 10/14/2026contractRemote • Alabama • United StatesJuniorMid-Level💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting structured outbound calls and resolving medication adherence barriers for patients with chronic conditions. Proficient in documentation and maintaining quality in a metrics-driven remote call center environment.

Highest-signal resume keywords

Active CPhT CertificationMedication Adherence SupportOutbound Call ExperienceProficiency in Microsoft OfficeBilingual Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medication AdherencePatient EducationDocumentation SkillsPharmacy ExperienceChronic Condition Management

Soft Skills

ProfessionalismIndependent WorkCommunication Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookGoogle Workspace

Certifications & Qualifications

CPhT Certification

Industry Keywords

MedicareHIPAA CompliancePatient InteractionRemote Call CenterManaged Care

About the role

Key responsibilities & impact

Conduct 80–100 structured outbound calls per shift/day in a high-volume remote call center
Contact Medicare members, pharmacies, and healthcare providers
Identify and resolve medication adherence barriers for patients with chronic conditions including diabetes, hypertension, hyperlipidemia, and asthma
Follow structured call guides and provide patient education within defined scope
Coordinate with pharmacies and healthcare providers as needed
Document all interactions in real time across multiple systems
Maintain quality, professionalism, and performance in a metrics-driven environment

Requirements

What you’ll need

Active CPhT certification through PTCB and national certification
High School Diploma or GED
Minimum 2 years of pharmacy or related patient interaction experience
2–5 years of experience with pharmacy and heavy outbound calls
Proficiency in Microsoft Word, Excel, Outlook, and Google; ability to learn new technology
Medicare/managed care experience preferred
Ability to work independently in a remote environment
Must be proficient in English and a second language if bilingual; Spanish, Mandarin, Korean, Cantonese, and Vietnamese are a plus
Must be able to work 40 hours per week, Monday–Friday, within 8:00 AM–8:00 PM CST shift windows
Must hardwire directly into a router/modem; T-Mobile, satellite, and 5G internet are not accepted
Internet speed of at least 50 Mbps download and 10 Mbps upload
Quiet, distraction-free workspace
Ability to meet all work-from-home requirements
Commitment to HIPAA compliance and accurate documentation

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Equipment provided for remote work