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Adherence Care Navigator 2 – CPhT
TEKsystems. Conduct 80–100 structured outbound calls per shift/day to Medicare members, pharmacies, and healthcare providers .
Posted 10/14/2026contractRemote • Kentucky • United StatesJuniorMid-Level💰 $19 - $22 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting structured outbound calls to Medicare members and healthcare providers while effectively addressing medication adherence barriers. Proficient in documentation and compliance with HIPAA requirements, with strong patient interaction skills in a remote work environment.
Highest-signal resume keywords
Active CPhT CertificationMedication Adherence ExperienceOutbound Call ExperienceProficiency in Microsoft Office SuiteBilingual Proficiency in Spanish, Mandarin, Korean, Cantonese, or Vietnamese
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medication Adherence CallsPatient EducationDocumentation AccuracyQuality AssuranceMetrics-Driven Performance
Soft Skills
EmpathyActive ListeningProfessionalism
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookGoogle Tools
Certifications & Qualifications
CPhT Certification
Industry Keywords
MedicareChronic ConditionsHIPAA CompliancePatient InteractionRemote Work
About the role
Key responsibilities & impact- Conduct 80–100 structured outbound calls per shift/day to Medicare members, pharmacies, and healthcare providers
- Identify and resolve medication adherence barriers for patients with chronic conditions including diabetes, hypertension, hyperlipidemia, and asthma
- Follow structured call guides
- Provide patient education within defined scope
- Coordinate with pharmacies and healthcare providers as needed
- Document all interactions in real time across multiple systems
- Maintain quality, professionalism, empathy, and active listening in a metrics-driven environment
- Comply with HIPAA requirements and maintain documentation accuracy
Requirements
What you’ll need- Active CPhT certification through PTCB; nationally certified
- High School Diploma or GED
- Minimum 2 years of pharmacy or related patient interaction experience
- 2–5 years of experience with pharmacy and heavy outbound calls
- Experience making medication adherence calls
- Proficiency in Microsoft Word, Excel, Outlook, and Google tools
- Ability to learn new technology
- Ability to work independently in a remote environment
- Ability to hardwire directly into a router/modem; T-Mobile, satellite, or 5G internet is not accepted
- Internet speed of at least 50 Mbps download and 10 Mbps upload
- Quiet, distraction-free workspace for working from home
- English proficiency; bilingual proficiency in Spanish, Mandarin, Korean, Cantonese, or Vietnamese is a plus
- Medicare/managed care experience preferred
- Ability to work Monday–Friday, 40 hours per week, within 8:00 AM–8:00 PM CST shift range
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Equipment provided for fully remote work