Bilingual Call Center Representative, Spanish

TEKsystems

. Deliver the highest level of customer service experience .

Posted 9/15/2026contractRemote • Arizona • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional customer service, particularly in the healthcare sector, while effectively managing account-related tasks and engaging with clients in both English and Spanish.

Highest-signal resume keywords

Bilingual Spanish And EnglishCall Center ExperienceHealthcare Administration ExperienceMicrosoft Office ProficiencyCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementPassword ResetDocument UploadBill And Payment Preferences UpdateBenefits And Coverage Description

Soft Skills

FlexibilityCommunicationEngagement

Industry Keywords

MedicareMedicaidCustomer ServiceRapidly Changing Environments

About the role

Key responsibilities & impact

Deliver the highest level of customer service experience
Speak to Medicare/Medicaid eligibility recipients about healthcare coverages, options, and eligibility
Assist consumers with account creation and account management
Reset passwords
Answer customer calls
Assist with creating accounts
Upload documents while answering calls from consumers
Engage with customers over the phone and reply to online chat inquiries
Update bill and payment preferences
Describe benefits and coverages to customers
Work in rapidly changing environments and be available for special projects as needed

Requirements

What you’ll need

Must be bilingual Spanish and English
2 years of call center experience or healthcare administration experience
Microsoft Office proficient
Flexible to be assigned a shift between 7:45AM–10:00PM Eastern Time
Monday–Friday availability

Benefits

Comp & perks

Equipment provided
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)